Root mysql credentials not recognized by EPESI installation wizard !

Discussion in 'General' started by Keoz, Jan 22, 2019.

  1. Keoz

    Keoz Member

    Please consider both of the 2 cases below and my material : remote VPS (distro Ubuntu 18.04 LTS)

    *** CASE 1 ***
    The installation wizard for EPESI BIM (Business Information Manager) allows server root user as “localhost“ to create and configure a database using mysql root user credentials (set from ISPConfig installation) :

    But although these credentials are recognized in terminal, they are not recognised by the installation wizard that returns me this this ERROR MESSAGE :
    Could not connect(Errno: 1698): Access denied for user 'root'@''
    Screenshot :
    The error message remains whatever the first field value is set to between “localhost“ or “SERVER IP ADDRESS".

    Should I consider executing these command lines (from a video seen on youtube) ?
    use mysql
    update user set plugin='' where User='root';
    flush privileges;

    *** CASE 2 ***
    I have also tried to install EPESI BIM as non-root shell user and with a database previously created from ISPConfig panel (remote accessed activated) ; but afterward, the installation wizard returns a full blank page !

    Do any one know what may prevent the installation wizard to be executed ?
    Could it be a plugin setting issue (case 1) ?


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