I have tried several times to disable a site but the settings do not seem to work. I unchecked the Active checkbox and saved. The settings look like they saved successfully. The red saving notification disappears without error. When I revisit the site settings page Active remains unchecked. The only problem is that the site is still accessible as if nothing happened. I also tried to disable SSL and PHP just to knock the site offline by whichever means but still nothing. The given site in sites list is highlighted in red, which to me indicates that it is not active, but in real sense when I visit the site front end it still works. I have tried incognito window and even a different computer but it is still working perfectly. Has anyone experienced the same? What could be causing this? Please find a settings screenshot below. I suppose this should be enough to have a website offline.
That's the website admin protection feature. A website created by the admin is locked so that settings can only be changed by the admin and not the client.
I'm logged in as admin, but it looks like the client was added by reseller. Is there something you would like me to try? Thank you sir.
Hmm, ok. as admin you should be able to change this of course. Maybe a database table is crashed. Login to phpmyadmin as root user, go to the dbispconfig database, select all tables and run a repair and optimize on them.
ok, I did this on panel.mydomain.com, the 2 operations succeeded. Still I can access the disabled site publicly. Should I mention that I'm running a multi server set up? Please advice. Thanks a lot.
Then there is probably an additional issue on the web server: https://www.faqforge.com/linux/debugging-ispconfig-3-server-actions-in-case-of-a-failure/
Ok, I enabled debug on web server then enabled the site and disabled it just to see the kind of debug output I get. Please see here the latest output I got: https://cl1p.net/ispconfiglogkalifr I'm not sure how to proceed, I can't see any indication of a failed process. Please help. Thanks.
The debug output looks fine indeed, as you can see: Code: Debug Removing symlink: /etc/apache2/sites-enabled/100-yourdomain.co.ug.vhost->/etc/apache2/sites-available/yourdomain.co.ug.vhost So the site was successfully disabled. Have a look into the folder /etc/apache2/sites-enabled/ to see if there is still a symlink for the site after you disabled it and the changes have been processed. Possible reasons that there is still a config for that site in sites-enabled folder might be that you e.g. edited a site config file with an editor and the editor made a backup copy of the file or you used certbot manually on the shell, which creates a duplicate config as well which can't be disabled anymore by ISPConfig.
