SMTP Remote Site

Discussion in 'Installation/Configuration' started by simplez, May 13, 2021.

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  1. simplez

    simplez New Member

    Hey
    I have a cloud base support desk and its ask me to set up a my smtp settings to send tickets.
    The ticket system says its sent but logs say connection refused from this site.

    How can I fix this.
    Thanks
     
    simplez, May 13, 2021
    #1
  2. Th0m

    Th0m ISPConfig Developer Staff Member ISPConfig Developer

    Which OS?
    What is the exact error?
    How did you set up the SMTP server in that software, and which software is it?
     
    Th0m, May 13, 2021
    #2
  3. simplez

    simplez New Member

    Hi
    In logs it's says fail to connect... I got exact error on my pc but away from it at moment...

    It's postfix with default... All emails send and receive from webmail and email clients etc... just not from this website...
     
    simplez, May 13, 2021
    #3
  4. simplez

    simplez New Member

    this is the error :
    Code:
    : connect from unknown[212.x.x.x]
May 12 22:15:25 ns502670 postfix/smtps/smtpd[22033]: connect from unknown[91.x.x.x]
May 12 22:15:29 ns502670 postfix/smtps/smtpd[22033]: warning: unknown[91.x.x.x]: SASL LOGIN authentication failed:
    Using Debian 9 also

    Cheers
     
    simplez, May 13, 2021
    #4
  5. Th0m

    Th0m ISPConfig Developer Staff Member ISPConfig Developer

    I suspect the password is incorrect.
     
    Th0m, May 14, 2021
    #5
    simplez likes this.
  6. simplez

    simplez New Member

    I tried with 2 different accounts and copied and pasted password to make sure
     
    simplez, May 14, 2021
    #6
  7. Th0m

    Th0m ISPConfig Developer Staff Member ISPConfig Developer

    Do you know the IP that service is using to connect to your server?
     
    Th0m, May 14, 2021
    #7
  8. simplez

    simplez New Member

    yeah it 212.70.149.71
     
    simplez, May 14, 2021
    #8
  9. Th0m

    Th0m ISPConfig Developer Staff Member ISPConfig Developer

    What is the output of
    Code:
    cat /var/log/mail.log | grep "212.70.149.71"
     
    Th0m, May 14, 2021
    #9
  10. simplez

    simplez New Member

    Code:
    : disconnect from unknown[212.70.149.71] ehlo=1 auth=0/1 rset=1 commands=2/3
May 13 22:08:26 ns502670 postfix/smtps/smtpd[9696]: connect from unknown[212.70.149.71]
     
    simplez, May 14, 2021
    #10
  11. simplez

    simplez New Member

    Im using Freshdesk and this is how i fill it out
     

    Attached Files:

    simplez, May 14, 2021
    #11
  12. Th0m

    Th0m ISPConfig Developer Staff Member ISPConfig Developer

    Try disabling "use SSL" for the SMTP settings.
     
    Th0m, May 14, 2021
    #12
  13. simplez

    simplez New Member

    in main.cf ??
     
    simplez, May 14, 2021
    #13
  14. Th0m

    Th0m ISPConfig Developer Staff Member ISPConfig Developer

    No, at Freshdesk.
     
    Th0m, May 14, 2021
    #14
    simplez likes this.
  15. simplez

    simplez New Member

    Ohh on freshdesk sorry haha
     
    simplez, May 14, 2021
    #15
  16. simplez

    simplez New Member

    Says same...
    Sent to email address but never arrives :(
     
    simplez, May 14, 2021
    #16
  17. Th0m

    Th0m ISPConfig Developer Staff Member ISPConfig Developer

    No problem :)

    Are you using the correct hostname?
    If so, it's best to contact their support and find out what's wrong.
     
    Th0m, May 14, 2021
    #17
  18. simplez

    simplez New Member

    Im using an OVH build of ISPconfig if that makes sense
     
    simplez, May 14, 2021
    #18
  19. simplez

    simplez New Member

    All other emails are fine its just the one from Freshdesk... Wondered if like a remote smtp was blocked or something
     
    simplez, May 14, 2021
    #19
  20. Th0m

    Th0m ISPConfig Developer Staff Member ISPConfig Developer

    Because all other things work fine I suspect there's a problem on their side, or maybe something that is unclear to the end user.
     
    Th0m, May 14, 2021
    #20
    simplez likes this.
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