[Solved] E-mail page not loading after upgrade 3.2.5. Fcgi error.

Discussion in 'General' started by Chasalin, Jun 9, 2021.

  1. Chasalin

    Chasalin New Member

    Hi,
    Yesterday I upgraded my servers to 3.2.5 and everything seemed fine.
    Unfortunately, today I discovered the E-mail page won't load.
    When I, or any client, click it, the loading animation shows up and stays for over a minute.
    The side menu is chenged, but the page won't load. Same goes for any link in the side menu.

    The only thing I can find in the logs is `mod_fcgid: can't apply process slot for /var/www/php-fcgi-scripts/ispconfig/.php-fcgi-starter`
    After some searching, i found a thread here from 2 years ago, suggesting adding `FcgidIOTimeout 3600` to the vhost config, but that does not help.
    Any ideas?
     
  2. till

    till Super Moderator Staff Member ISPConfig Developer

    Do you maybe added a global alias for /mail in your web server config instead of using /webmail for the webmail application?
     
  3. Chasalin

    Chasalin New Member

    I have done nothing except upgrading to 3.2.5
    It's not the webmail; it's the ispconfig page:
    upload_2021-6-9_14-3-16.png
     
  4. till

    till Super Moderator Staff Member ISPConfig Developer

    Yes, but if you would have set a global alias /mail for webmail, then not webmail will fail but the ispconfig mail page will show the behavior you described, That's why I asked.
     
  5. Chasalin

    Chasalin New Member

    Ah, ok, but as said, I did nothing except upgrade.
    However, there is a line `Alias /mail /var/www/ispconfig/mail` in the ispconfig vhost. If I disable that line, it works again!

    Thanks for the hint.
     
  6. till

    till Super Moderator Staff Member ISPConfig Developer

    That's strange, because this alias is ok. Please post the result of:

    ls -la /var/www/ispconfig/mail
     
  7. Chasalin

    Chasalin New Member

    I thought so, but tried it anyway...

    Here is the output:
    Code:
    ~# ls -la /var/www/ispconfig/mail
    total 456
    drwxr-x---  6 ispconfig ispconfig  4096 Jun 18  2018 .
    drwxr-x--- 20 ispconfig ispconfig  4096 Jun  8 21:27 ..
    -rwxr-x---  1 ispconfig ispconfig  5315 Jun  8 20:16 ajax_get_json.php
    -rwxr-x---  1 ispconfig ispconfig  1216 Jun  8 20:16 backup_stats.php
    drwxr-x---  2 ispconfig ispconfig  4096 Jan  8  2018 form
    drwxr-x---  3 ispconfig ispconfig  4096 Dec 20  2017 lib
    drwxr-x---  2 ispconfig ispconfig  4096 Jan  8  2018 list
    -rwxr-x---  1 ispconfig ispconfig  2087 Jun  8 20:16 mail_alias_del.php
    -rwxr-x---  1 ispconfig ispconfig  2099 Jun  8 20:16 mail_aliasdomain_del.php
    -rwxr-x---  1 ispconfig ispconfig  6170 Jun  8 20:16 mail_aliasdomain_edit.php
    -rwxr-x---  1 ispconfig ispconfig   637 Jun  8 20:16 mail_aliasdomain_list.php
    -rwxr-x---  1 ispconfig ispconfig  7215 Jun  8 20:16 mail_alias_edit.php
    -rwxr-x---  1 ispconfig ispconfig   625 Jun  8 20:16 mail_alias_list.php
    -rwxr-x---  1 ispconfig ispconfig  2095 Jun  8 20:16 mail_blacklist_del.php
    -rwxr-x---  1 ispconfig ispconfig  5456 Jun  8 20:16 mail_blacklist_edit.php
    -rwxr-x---  1 ispconfig ispconfig   589 Jun  8 20:16 mail_blacklist_list.php
    -rwxr-x---  1 ispconfig ispconfig  2105 Jun  8 20:16 mail_content_filter_del.php
    -rwxr-x---  1 ispconfig ispconfig  2969 Jun  8 20:16 mail_content_filter_edit.php
    -rwxr-x---  1 ispconfig ispconfig   621 Jun  8 20:16 mail_content_filter_list.php
    -rwxr-x---  1 ispconfig ispconfig  2107 Jun  8 20:16 mail_domain_catchall_del.php
    -rwxr-x---  1 ispconfig ispconfig  5664 Jun  8 20:16 mail_domain_catchall_edit.php
    -rwxr-x---  1 ispconfig ispconfig   638 Jun  8 20:16 mail_domain_catchall_list.php
    -rwxr-x---  1 ispconfig ispconfig  3905 Jun  8 20:16 mail_domain_del.php
    -rwxr-x---  1 ispconfig ispconfig 27657 Jun  8 20:16 mail_domain_edit.php
    -rwxr-x---  1 ispconfig ispconfig   682 Jun  8 20:16 mail_domain_list.php
    -rwxr-x---  1 ispconfig ispconfig  2091 Jun  8 20:16 mail_forward_del.php
    -rwxr-x---  1 ispconfig ispconfig  6683 Jun  8 20:16 mail_forward_edit.php
    -rwxr-x---  1 ispconfig ispconfig   629 Jun  8 20:16 mail_forward_list.php
    -rwxr-x---  1 ispconfig ispconfig  2083 Jun  8 20:16 mail_get_del.php
    -rwxr-x---  1 ispconfig ispconfig  4781 Jun  8 20:16 mail_get_edit.php
    -rwxr-x---  1 ispconfig ispconfig   596 Jun  8 20:16 mail_get_list.php
    -rwxr-x---  1 ispconfig ispconfig  2731 Jun  8 20:16 mailinglist.php
    -rwxr-x---  1 ispconfig ispconfig  2214 Jun  8 20:16 mail_mailinglist_del.php
    -rwxr-x---  1 ispconfig ispconfig 12525 Jun  8 20:16 mail_mailinglist_edit.php
    -rwxr-x---  1 ispconfig ispconfig   901 Jun  8 20:16 mail_mailinglist_list.php
    -rwxr-x---  1 ispconfig ispconfig  2274 Jan  8  2018 mail_ml_membership_del.php
    -rwxr-x---  1 ispconfig ispconfig  3596 Jan  8  2018 mail_ml_membership_edit.php
    -rwxr-x---  1 ispconfig ispconfig   896 Jan  8  2018 mail_ml_membership_list.php
    -rwxr-x---  1 ispconfig ispconfig  2107 Jun  8 20:16 mail_relay_recipient_del.php
    -rwxr-x---  1 ispconfig ispconfig  2195 Jun  8 20:16 mail_relay_recipient_edit.php
    -rwxr-x---  1 ispconfig ispconfig   582 Jun  8 20:16 mail_relay_recipient_list.php
    -rwxr-x---  1 ispconfig ispconfig  2117 Jun  8 20:16 mail_spamfilter_del.php
    -rwxr-x---  1 ispconfig ispconfig  5134 Jun  8 20:16 mail_spamfilter_edit.php
    -rwxr-x---  1 ispconfig ispconfig   540 Jun  8 20:16 mail_spamfilter_list.php
    -rwxr-x---  1 ispconfig ispconfig  2095 Jun  8 20:16 mail_transport_del.php
    -rwxr-x---  1 ispconfig ispconfig  6370 Jun  8 20:16 mail_transport_edit.php
    -rwxr-x---  1 ispconfig ispconfig   616 Jun  8 20:16 mail_transport_list.php
    -rwxr-x---  1 ispconfig ispconfig  2723 Jun  8 20:16 mail_user_del.php
    -rwxr-x---  1 ispconfig ispconfig 18823 Jun  8 20:16 mail_user_edit.php
    -rwxr-x---  1 ispconfig ispconfig  2215 Jun  8 20:16 mail_user_filter_del.php
    -rwxr-x---  1 ispconfig ispconfig  4140 Jun  8 20:16 mail_user_filter_edit.php
    -rwxr-x---  1 ispconfig ispconfig  1119 Jun  8 20:16 mail_user_list.php
    -rwxr-x---  1 ispconfig ispconfig  6907 Jun  8 20:16 mail_user_stats.php
    -rwxr-x---  1 ispconfig ispconfig  2095 Jun  8 20:16 mail_whitelist_del.php
    -rwxr-x---  1 ispconfig ispconfig  5456 Jun  8 20:16 mail_whitelist_edit.php
    -rwxr-x---  1 ispconfig ispconfig   585 Jun  8 20:16 mail_whitelist_list.php
    -rwxr-x---  1 ispconfig ispconfig  2107 Jun  8 20:16 spamfilter_blacklist_del.php
    -rwxr-x---  1 ispconfig ispconfig  3924 Jun  8 20:16 spamfilter_blacklist_edit.php
    -rwxr-x---  1 ispconfig ispconfig   592 Jun  8 20:16 spamfilter_blacklist_list.php
    -rwxr-x---  1 ispconfig ispconfig  2101 Jun  8 20:16 spamfilter_config_del.php
    -rwxr-x---  1 ispconfig ispconfig  3304 Jun  8 20:16 spamfilter_config_edit.php
    -rwxr-x---  1 ispconfig ispconfig   573 Jun  8 20:16 spamfilter_config_list.php
    -rwxr-x---  1 ispconfig ispconfig  2101 Jun  8 20:16 spamfilter_policy_del.php
    -rwxr-x---  1 ispconfig ispconfig  4980 Jun  8 20:16 spamfilter_policy_edit.php
    -rwxr-x---  1 ispconfig ispconfig   980 Jun  8 20:16 spamfilter_policy_list.php
    -rwxr-x---  1 ispconfig ispconfig  2099 Jun  8 20:16 spamfilter_users_del.php
    -rwxr-x---  1 ispconfig ispconfig  4314 Jun  8 20:16 spamfilter_users_edit.php
    -rwxr-x---  1 ispconfig ispconfig   572 Jun  8 20:16 spamfilter_users_list.php
    -rwxr-x---  1 ispconfig ispconfig  2107 Jun  8 20:16 spamfilter_whitelist_del.php
    -rwxr-x---  1 ispconfig ispconfig  3925 Jun  8 20:16 spamfilter_whitelist_edit.php
    -rwxr-x---  1 ispconfig ispconfig   592 Jun  8 20:16 spamfilter_whitelist_list.php
    drwxr-x---  2 ispconfig ispconfig  4096 Sep  6  2019 templates
    -rwxr-x---  1 ispconfig ispconfig  2353 Jun  8 20:16 user_quota_stats.php
    -rwxr-x---  1 ispconfig ispconfig  2973 Jun  8 20:16 webmailer.php
    -rwxr-x---  1 ispconfig ispconfig  3712 Jun  8 20:16 xmpp_domain_del.php
    -rwxr-x---  1 ispconfig ispconfig 26730 Jun  8 20:16 xmpp_domain_edit.php
    -rwxr-x---  1 ispconfig ispconfig   682 Jun  8 20:16 xmpp_domain_list.php
    -rwxr-x---  1 ispconfig ispconfig  2488 Jun  8 20:16 xmpp_user_del.php
    -rwxr-x---  1 ispconfig ispconfig  6592 Jun  8 20:16 xmpp_user_edit.php
    -rwxr-x---  1 ispconfig ispconfig   772 Jun  8 20:16 xmpp_user_list.php
     
    Last edited: Jun 9, 2021
  8. Jesse Norell

    Jesse Norell ISPConfig Developer Staff Member ISPConfig Developer

    What OS are you running? Do you have any conf-custom templates? I upgraded a debian 10 box yesterday, and have that Alias, and it works fine. I note in the directory list here that
    /var/www/ispconfig/mail and all subdirectories have g+s mode set:
    Code:
    # ls -la /var/www/ispconfig/mail                                                                                               
    total 444
    drwxr-s---  6 ispconfig ispconfig  4096 Jun  4  2018 .
    drwxr-s--- 20 ispconfig ispconfig  4096 Jul  9  2018 ..
    -rwxr-x---  1 ispconfig ispconfig  5315 Jun  8 14:12 ajax_get_json.php
    -rwxr-x---  1 ispconfig ispconfig  1216 Jun  8 14:12 backup_stats.php
    drwxr-s---  2 ispconfig ispconfig  4096 Oct 28  2015 form
    drwxr-s---  3 ispconfig ispconfig  4096 Jul 22  2015 lib
    drwxr-s---  2 ispconfig ispconfig  4096 Oct 28  2015 list
    -rwxr-x---  1 ispconfig ispconfig  2087 Jun  8 14:12 mail_alias_del.php
    -rwxr-x---  1 ispconfig ispconfig  2099 Jun  8 14:12 mail_aliasdomain_del.php
    -rwxr-x---  1 ispconfig ispconfig  6170 Jun  8 14:12 mail_aliasdomain_edit.php
    -rwxr-x---  1 ispconfig ispconfig   637 Jun  8 14:12 mail_aliasdomain_list.php
    ...
    
     
  9. Chasalin

    Chasalin New Member

    Ubuntu 16.04.7 LTS.
    I have no conf-custom templates.
    I started this machine with ISPConfig 3.1 and skipped a few updates.
     

Share This Page