[Solved] pure-ftpd issues - check pass; user unknown

Discussion in 'ISPConfig 3 Priority Support' started by biforme, Apr 29, 2022.

  1. biforme

    biforme Member

    I searched the forum before posting without being able to resolve.

    I installed the server following the tutorial perfect server
    When try to connect the response from filezilla is:
    Code:
    Status:          Connecting to 1.2.3.4:21...
    Status:          Connection established, waiting for welcome message...
    Status:          Initializing TLS...
    Status:          TLS connection established.
    Command:    USER *******
    Response:     331 User ****** OK. Password required
    Command:    PASS ***********
    Response:     530 Login authentication failed
    Error:            Critical error: Could not connect to server
    /var/log/auth.log:
    Code:
    Apr 29 16:30:33 ded pure-ftpd: pam_unix(pure-ftpd:auth): check pass; user unknown
    Apr 29 16:30:33 ded pure-ftpd: pam_unix(pure-ftpd:auth): authentication failure; logname= uid=0 euid=0 tty=pure-ftpd ruser=****** rhost= 
    It's strange, is the first time that I have that issues.
    Port range 40110:40210 and TLS are enabled, server is not behind NAT and I sure that ports are opens.
    The user exists in the dbispconfig database, I also tried to delete and then recreate from ispconfig panel without success.
    Anyone have any suggestions?
     
  2. Jesse Norell

    Jesse Norell Well-Known Member Staff Member Howtoforge Staff

    That is not a port/connection issue, not tls problem, but simple authentication failed. You did install pure-ftpd-mysql?
     
  3. biforme

    biforme Member

    Hi, thanks for the reply.
    Yes, I installed pure-ftpd-mysql and the ftp user is present on the dbispconfig.
     
  4. Jesse Norell

    Jesse Norell Well-Known Member Staff Member Howtoforge Staff

    Try removing special chars from the password, there have been issues with mishandling those in a few places, I don't remember if FTP is one of them.
     
  5. biforme

    biforme Member

    Even without special symbols in password I can't log in.
    Is it possible to increase the verbose log on pure-ftpd?
     
  6. till

    till Super Moderator Staff Member ISPConfig Developer

  7. biforme

    biforme Member

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