Suddenly cannot login to Web Interface

Discussion in 'General' started by Evan Kellis, Nov 5, 2025.

  1. Evan Kellis

    Evan Kellis New Member

    Hello,
    I just tried to login in to the ISPConfig Web Panel, however when I submit my credentials it simply reloads the login page. I have attempted clearing my cookies, and cache. I have also attempted rebooting my ISPConfig server. I am using Apache.

    Code:
    ##### SERVER #####
    IP-address (as per hostname): ***.***.***.***
    [WARN] could not determine server's ip address by ifconfig
    [INFO] OS version is Debian GNU/Linux 13 (trixie)
    
    [INFO] uptime:  10:41:20 up 15 min,  1 user,  load average: 0.83, 0.90, 1.03
    
    [INFO] memory:
                   total        used        free      shared  buff/cache   available
    Mem:            31Gi       5.6Gi        23Gi       478Mi       2.9Gi        25Gi
    Swap:          8.0Gi          0B       8.0Gi
    
    [INFO] systemd failed services status:
      UNIT             LOAD   ACTIVE SUB    DESCRIPTION
    ● apparmor.service loaded failed failed Load AppArmor profiles
    ● dovecot.service  loaded failed failed Dovecot IMAP/POP3 email server
    
    Legend: LOAD   → Reflects whether the unit definition was properly loaded.
            ACTIVE → The high-level unit activation state, i.e. generalization of SUB.
            SUB    → The low-level unit activation state, values depend on unit type.
    
    2 loaded units listed.
    
    [INFO] ISPConfig is installed.
    
    ##### ISPCONFIG #####
    ISPConfig version is 3.3.0p3
    
    
    ##### VERSION CHECK #####
    
    [INFO] php (cli) version is 8.2.29
    [INFO] php-cgi (used for cgi php in default vhost!) is version 8.2.29
    
    ##### PORT CHECK #####
    
    [WARN] Port 143 (IMAP server) seems NOT to be listening
    [WARN] Port 993 (IMAP server SSL) seems NOT to be listening
    [WARN] Port 110 (POP3 server) seems NOT to be listening
    [WARN] Port 995 (POP3 server SSL) seems NOT to be listening
    
    ##### MAIL SERVER CHECK #####
    
    
    ##### RUNNING SERVER PROCESSES #####
    
    [INFO] I found the following web server(s):
            Apache 2 (PID 1929)
    [INFO] I found the following mail server(s):
            Postfix (PID 1803)
    [WARN] I could not determine which pop3 server is running.
    [WARN] I could not determine which imap server is running.
    [INFO] I found the following ftp server(s):
            PureFTP (PID 1682)
    
    ##### LISTENING PORTS #####
    (only           ()
    Local           (Address)
    [anywhere]:587          (1803/master)
    [anywhere]:25           (1803/master)
    [anywhere]:21           (1682/pure-ftpd)
    [anywhere]:22           (1340/sshd:)
    [anywhere]:465          (1803/master)
    [anywhere]:3306         (1337/mariadbd)
    [localhost]:10027               (1803/master)
    [localhost]:10026               (1226/amavisd)
    [localhost]:10025               (1803/master)
    [localhost]:10024               (1226/amavisd)
    [localhost]:10023               (1022/postgrey)
    [localhost]:11211               (1152/memcached)
    ***.***.***.***:53              (1153/named)
    ***.***.***.***:53              (1153/named)
    ***.***.***.***:53              (1153/named)
    ***.***.***.***:53              (1153/named)
    ***.***.***.***:53              (1153/named)
    ***.***.***.***:53              (1153/named)
    ***.***.***.***:53              (1153/named)
    ***.***.***.***:53              (1153/named)
    [localhost]:5432                (1351/postgres)
    [localhost]:53          (1153/named)
    [localhost]:53          (1153/named)
    [localhost]:53          (1153/named)
    [localhost]:53          (1153/named)
    [localhost]:53          (1153/named)
    [localhost]:53          (1153/named)
    [localhost]:53          (1153/named)
    [localhost]:53          (1153/named)
    [localhost]:783         (1164/perl)
    [localhost]:953         (1153/named)
    *:*:*:*::*:587          (1803/master)
    *:*:*:*::*:80           (1929/apache2)
    *:*:*:*::*:25           (1803/master)
    *:*:*:*::*:21           (1682/pure-ftpd)
    *:*:*:*::*:22           (1340/sshd:)
    *:*:*:*::*:465          (1803/master)
    *:*:*:*::*:443          (1929/apache2)
    *:*:*:*::*:3306         (1337/mariadbd)
    *:*:*:*::**:*:*:*::*53          (1153/named)
    *:*:*:*::**:*:*:*::*53          (1153/named)
    *:*:*:*::**:*:*:*::*53          (1153/named)
    *:*:*:*::**:*:*:*::*53          (1153/named)
    *:*:*:*::**:*:*:*::*53          (1153/named)
    *:*:*:*::**:*:*:*::*53          (1153/named)
    *:*:*:*::**:*:*:*::*53          (1153/named)
    *:*:*:*::**:*:*:*::*53          (1153/named)
    *:*:*:*::*:10024                (1226/amavisd)
    *:*:*:*::*:10026                (1226/amavisd)
    *:*:*:*::*:10023                (1022/postgrey)
    *:*:*:*::*:5693         (1860/ncpa)
    *:*:*:*::*10:53         (1153/named)
    *:*:*:*::*10:53         (1153/named)
    *:*:*:*::*10:53         (1153/named)
    *:*:*:*::*10:53         (1153/named)
    *:*:*:*::*10:53         (1153/named)
    *:*:*:*::*10:53         (1153/named)
    *:*:*:*::*10:53         (1153/named)
    *:*:*:*::*10:53         (1153/named)
    *:*:*:*::*:8081         (1929/apache2)
    *:*:*:*::*:8080         (1213/java)
    *:*:*:*::*:8083         (1148/java)
    *:*:*:*::*:8443         (1213/java)
    *:*:*:*::*:53           (1153/named)
    *:*:*:*::*:53           (1153/named)
    *:*:*:*::*:53           (1153/named)
    *:*:*:*::*:53           (1153/named)
    *:*:*:*::*:53           (1153/named)
    *:*:*:*::*:53           (1153/named)
    *:*:*:*::*:53           (1153/named)
    *:*:*:*::*:53           (1153/named)
    *:*:*:*::*:953          (1153/named)
    *:*:*:*::*:783          (1164/perl)
    [localhost]:8005                (1213/java)
    [localhost]:8079                (1148/java)
    *:*:*:*::*:5432         (1351/postgres)
    
    
    
    
    ##### IPTABLES #####
    Chain INPUT (policy DROP)
    target     prot opt source               destination
    ufw-before-logging-input  all  --  [anywhere]/0            [anywhere]/0
    ufw-before-input  all  --  [anywhere]/0            [anywhere]/0
    ufw-after-input  all  --  [anywhere]/0            [anywhere]/0
    ufw-after-logging-input  all  --  [anywhere]/0            [anywhere]/0
    ufw-reject-input  all  --  [anywhere]/0            [anywhere]/0
    ufw-track-input  all  --  [anywhere]/0            [anywhere]/0
    
    Chain FORWARD (policy DROP)
    target     prot opt source               destination
    ufw-before-logging-forward  all  --  [anywhere]/0            [anywhere]/0
    ufw-before-forward  all  --  [anywhere]/0            [anywhere]/0
    ufw-after-forward  all  --  [anywhere]/0            [anywhere]/0
    ufw-after-logging-forward  all  --  [anywhere]/0            [anywhere]/0
    ufw-reject-forward  all  --  [anywhere]/0            [anywhere]/0
    ufw-track-forward  all  --  [anywhere]/0            [anywhere]/0
    
    Chain OUTPUT (policy ACCEPT)
    target     prot opt source               destination
    ufw-before-logging-output  all  --  [anywhere]/0            [anywhere]/0
    ufw-before-output  all  --  [anywhere]/0            [anywhere]/0
    ufw-after-output  all  --  [anywhere]/0            [anywhere]/0
    ufw-after-logging-output  all  --  [anywhere]/0            [anywhere]/0
    ufw-reject-output  all  --  [anywhere]/0            [anywhere]/0
    ufw-track-output  all  --  [anywhere]/0            [anywhere]/0
    
    Chain ufw-after-forward (1 references)
    target     prot opt source               destination
    
    Chain ufw-after-input (1 references)
    target     prot opt source               destination
    ufw-skip-to-policy-input  udp  --  [anywhere]/0            [anywhere]/0            udp dpt:137
    ufw-skip-to-policy-input  udp  --  [anywhere]/0            [anywhere]/0            udp dpt:138
    ufw-skip-to-policy-input  tcp  --  [anywhere]/0            [anywhere]/0            tcp dpt:139
    ufw-skip-to-policy-input  tcp  --  [anywhere]/0            [anywhere]/0            tcp dpt:445
    ufw-skip-to-policy-input  udp  --  [anywhere]/0            [anywhere]/0            udp dpt:67
    ufw-skip-to-policy-input  udp  --  [anywhere]/0            [anywhere]/0            udp dpt:68
    ufw-skip-to-policy-input  all  --  [anywhere]/0            [anywhere]/0            ADDRTYPE match dst-type BROADCAST
    
    Chain ufw-after-logging-forward (1 references)
    target     prot opt source               destination
    LOG        all  --  [anywhere]/0            [anywhere]/0            limit: avg 3/min burst 10 LOG flags 0 level 4 prefix "[UFW BLOCK] "
    
    Chain ufw-after-logging-input (1 references)
    target     prot opt source               destination
    LOG        all  --  [anywhere]/0            [anywhere]/0            limit: avg 3/min burst 10 LOG flags 0 level 4 prefix "[UFW BLOCK] "
    
    Chain ufw-after-logging-output (1 references)
    target     prot opt source               destination
    
    Chain ufw-after-output (1 references)
    target     prot opt source               destination
    
    Chain ufw-before-forward (1 references)
    target     prot opt source               destination
    ACCEPT     all  --  [anywhere]/0            [anywhere]/0            ctstate RELATED,ESTABLISHED
    ACCEPT     icmp --  [anywhere]/0            [anywhere]/0            icmptype 3
    ACCEPT     icmp --  [anywhere]/0            [anywhere]/0            icmptype 11
    ACCEPT     icmp --  [anywhere]/0            [anywhere]/0            icmptype 12
    ACCEPT     icmp --  [anywhere]/0            [anywhere]/0            icmptype 8
    ufw-user-forward  all  --  [anywhere]/0            [anywhere]/0
    
    Chain ufw-before-input (1 references)
    target     prot opt source               destination
    ACCEPT     all  --  [anywhere]/0            [anywhere]/0
    ACCEPT     all  --  [anywhere]/0            [anywhere]/0            ctstate RELATED,ESTABLISHED
    ufw-logging-deny  all  --  [anywhere]/0            [anywhere]/0            ctstate INVALID
    DROP       all  --  [anywhere]/0            [anywhere]/0            ctstate INVALID
    ACCEPT     icmp --  [anywhere]/0            [anywhere]/0            icmptype 3
    ACCEPT     icmp --  [anywhere]/0            [anywhere]/0            icmptype 11
    ACCEPT     icmp --  [anywhere]/0            [anywhere]/0            icmptype 12
    ACCEPT     icmp --  [anywhere]/0            [anywhere]/0            icmptype 8
    ACCEPT     udp  --  [anywhere]/0            [anywhere]/0            udp spt:67 dpt:68
    ufw-not-local  all  --  [anywhere]/0            [anywhere]/0
    ACCEPT     udp  --  [anywhere]/0            ***.***.***.***          udp dpt:5353
    ACCEPT     udp  --  [anywhere]/0            ***.***.***.***      udp dpt:1900
    ufw-user-input  all  --  [anywhere]/0            [anywhere]/0
    
    Chain ufw-before-logging-forward (1 references)
    target     prot opt source               destination
    
    Chain ufw-before-logging-input (1 references)
    target     prot opt source               destination
    
    Chain ufw-before-logging-output (1 references)
    target     prot opt source               destination
    
    Chain ufw-before-output (1 references)
    target     prot opt source               destination
    ACCEPT     all  --  [anywhere]/0            [anywhere]/0
    ACCEPT     all  --  [anywhere]/0            [anywhere]/0            ctstate RELATED,ESTABLISHED
    ufw-user-output  all  --  [anywhere]/0            [anywhere]/0
    
    Chain ufw-logging-allow (0 references)
    target     prot opt source               destination
    LOG        all  --  [anywhere]/0            [anywhere]/0            limit: avg 3/min burst 10 LOG flags 0 level 4 prefix "[UFW ALLOW] "
    
    Chain ufw-logging-deny (2 references)
    target     prot opt source               destination
    RETURN     all  --  [anywhere]/0            [anywhere]/0            ctstate INVALID limit: avg 3/min burst 10
    LOG        all  --  [anywhere]/0            [anywhere]/0            limit: avg 3/min burst 10 LOG flags 0 level 4 prefix "[UFW BLOCK] "
    
    Chain ufw-not-local (1 references)
    target     prot opt source               destination
    RETURN     all  --  [anywhere]/0            [anywhere]/0            ADDRTYPE match dst-type LOCAL
    RETURN     all  --  [anywhere]/0            [anywhere]/0            ADDRTYPE match dst-type MULTICAST
    RETURN     all  --  [anywhere]/0            [anywhere]/0            ADDRTYPE match dst-type BROADCAST
    ufw-logging-deny  all  --  [anywhere]/0            [anywhere]/0            limit: avg 3/min burst 10
    DROP       all  --  [anywhere]/0            [anywhere]/0
    
    Chain ufw-reject-forward (1 references)
    target     prot opt source               destination
    
    Chain ufw-reject-input (1 references)
    target     prot opt source               destination
    
    Chain ufw-reject-output (1 references)
    target     prot opt source               destination
    
    Chain ufw-skip-to-policy-forward (0 references)
    target     prot opt source               destination
    DROP       all  --  [anywhere]/0            [anywhere]/0
    
    Chain ufw-skip-to-policy-input (7 references)
    target     prot opt source               destination
    DROP       all  --  [anywhere]/0            [anywhere]/0
    
    Chain ufw-skip-to-policy-output (0 references)
    target     prot opt source               destination
    ACCEPT     all  --  [anywhere]/0            [anywhere]/0
    
    Chain ufw-track-forward (1 references)
    target     prot opt source               destination
    
    Chain ufw-track-input (1 references)
    target     prot opt source               destination
    
    Chain ufw-track-output (1 references)
    target     prot opt source               destination
    ACCEPT     tcp  --  [anywhere]/0            [anywhere]/0            ctstate NEW
    ACCEPT     udp  --  [anywhere]/0            [anywhere]/0            ctstate NEW
    
    Chain ufw-user-forward (1 references)
    target     prot opt source               destination
    
    Chain ufw-user-input (1 references)
    target     prot opt source               destination
    ACCEPT     tcp  --  [anywhere]/0            [anywhere]/0            tcp dpt:20
    ACCEPT     tcp  --  [anywhere]/0            [anywhere]/0            tcp dpt:21
    ACCEPT     tcp  --  [anywhere]/0            [anywhere]/0            tcp dpt:22
    ACCEPT     tcp  --  [anywhere]/0            [anywhere]/0            tcp dpt:25
    ACCEPT     tcp  --  [anywhere]/0            [anywhere]/0            tcp dpt:53
    ACCEPT     tcp  --  [anywhere]/0            [anywhere]/0            tcp dpt:80
    ACCEPT     tcp  --  [anywhere]/0            [anywhere]/0            tcp dpt:110
    ACCEPT     tcp  --  [anywhere]/0            [anywhere]/0            tcp dpt:143
    ACCEPT     tcp  --  [anywhere]/0            [anywhere]/0            tcp dpt:443
    ACCEPT     tcp  --  [anywhere]/0            [anywhere]/0            tcp dpt:465
    ACCEPT     tcp  --  [anywhere]/0            [anywhere]/0            tcp dpt:587
    ACCEPT     tcp  --  [anywhere]/0            [anywhere]/0            tcp dpt:993
    ACCEPT     tcp  --  [anywhere]/0            [anywhere]/0            tcp dpt:995
    ACCEPT     tcp  --  [anywhere]/0            [anywhere]/0            tcp dpt:3306
    ACCEPT     tcp  --  [anywhere]/0            [anywhere]/0            tcp dpt:10000
    ACCEPT     udp  --  [anywhere]/0            [anywhere]/0            udp dpt:53
    ACCEPT     udp  --  [anywhere]/0            [anywhere]/0            udp dpt:3306
    ACCEPT     tcp  --  [anywhere]/0            [anywhere]/0            multiport dports 40110:40210
    ACCEPT     tcp  --  [anywhere]/0            [anywhere]/0            tcp dpt:5693
    ACCEPT     tcp  --  [anywhere]/0            [anywhere]/0            tcp dpt:8082
    
    Chain ufw-user-limit (0 references)
    target     prot opt source               destination
    LOG        all  --  [anywhere]/0            [anywhere]/0            limit: avg 3/min burst 5 LOG flags 0 level 4 prefix "[UFW LIMIT BLOCK] "
    REJECT     all  --  [anywhere]/0            [anywhere]/0            reject-with icmp-port-unreachable
    
    Chain ufw-user-limit-accept (0 references)
    target     prot opt source               destination
    ACCEPT     all  --  [anywhere]/0            [anywhere]/0
    
    Chain ufw-user-logging-forward (0 references)
    target     prot opt source               destination
    
    Chain ufw-user-logging-input (0 references)
    target     prot opt source               destination
    
    Chain ufw-user-logging-output (0 references)
    target     prot opt source               destination
    
    Chain ufw-user-output (1 references)
    target     prot opt source               destination
    
    
    
    
    ##### LET'S ENCRYPT #####
    acme.sh is installed in /root/.acme.sh/acme.sh
    [WARN] You have /etc/letsencrypt/live in place, although only acme.sh is installed. This might indicate a problem.
    
     
  2. ahrasis

    ahrasis Well-Known Member HowtoForge Supporter

    I would try force updating ISPConfig and recalibrating services, before moving to debugging steps with server.sh, if the former failed.
     
  3. remkoh

    remkoh Active Member HowtoForge Supporter

    Have you tried another browser or incognito?
    Normally things like this are browser (cache/cookie) related.
    Check apache and php logs for errors. If there are no (relevant) errors than it's almost definitely your browser that has issues.
     
  4. till

    till Super Moderator Staff Member ISPConfig Developer

    You can also try to run a repair and optimize on the dbispconfig database with phpmyadmin. Maybe the session table has crashed so that no user session can be established.
     
    remkoh, Evan Kellis and ahrasis like this.
  5. Evan Kellis

    Evan Kellis New Member

    The repair worked! Thank you all so much for your quick replies.
     
    ahrasis likes this.

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