sugar crm PHP error on suse 10

Hi all,
I'm now trying to do a new installation of sugar crm and as aspected the sindrome of blank shows up again!

tailing the error.log I have these messages:

Code:

[client my.IP.address] PHP Fatal error:  %v%v() [<a href='function.require'>function.require</a>]: Failed opening required 'include/utils/external_cache.php' (include_path='/usr/share/php5') in /var/www/web30/web/include/utils.php on line 32
[client my.IP.address] PHP Warning:  %v%v() [<a href='function.%v'>function.%v</a>]: failed to open stream: No such file or directory in /var/www/web30/web/include/utils.php on line 32
[client my.IP.address] PHP Fatal error:  %v%v() [<a href='function.require'>function.require</a>]: Failed opening required 'include/utils/external_cache.php' (include_path='/usr/share/php5') in /var/www/web30/web/include/utils.php on line 32

I have already chown the web folder for apache:
chown -R wwwrun:root /var/www/web30/web
and also i've changed the permission on the folders as descripted in the installtion instruction.

utils.php Line 32 is this:

Code:

require_once('include/utils/external_cache.php');

The external_cache.php is on the server.

What's going on here?
Thx!!

 

...and these are my Apache Directives:

Code:

php_admin_flag magic_quotes_gpc on
php_admin_flag zlib.output_compression on
php_value upload_max_filesize 40M
php_value max_execution_time 60
php_value memory_limit 64M

Now when I try to open the website I have these characters in firefox:

Code:

‹���������ÿÿ���������

and using IE I have a download error popup

 

What's the value of include_path in your php.ini?

 

Hi falko and thanks for the replay.

this is the value:

Code:

include_path = "/usr/share/php5"

 

I did it but there where still strange simbols on the page, so I removed

Code:

php_admin_flag zlib.output_compression on

following this thread and finally the installation page came up!

Now I'm going through the installtion process but I'm not about the success.... I'll let you know.

Looking on the SugarCRM platform requirements at the PHP's line there isn't my PHP version: 5.0.4-9
Is there an easy way to install maybe PHP 5.0.5 with ISPconfig?

Thansk!

 

I've completed the installation without any problems.
That's strange because there is a checking step and under the heading zlib.output_compression there was a green OK.
I'd have expected an error but it was fine! For me that's great!

Let's see if sugar works fine.

Ta

/nox

 

Murgh.

I installed the current version (5.0.0) on my Linux server today (current versionsn of php, MySQL), and had a few permissions issues on the install - in the end all went ok, managed to log in once, clicked save to change a theme layout, and that's all she wrote.

Well that and...

Warning: require_once(include/utils/external_cache.php): failed to open stream: No such file or directory in /hsphere/local/home/wayandrs/crm.dreamindigo.com/include/utils.php on line 45 Fatal error: require_once(): Failed opening required 'include/utils/external_cache.php' (include_path='/hsphere/local/home/wayandrs/crm.dreamindigo.com/include/..:.:/hsphere/shared/apache/libexec/php5ext/php/') in /hsphere/local/home/wayandrs/crm.dreamindigo.com/include/utils.php on line 45

What's up, Chuck? I'm not well versed in either php or server stuff, but it looks like a virtual path issue to me. Tried with a .htaccess file for the folder, but didn't manage to fix it.

 

What's the value of include_path in your php.ini?

 

I have no clue. I'm on a shared server, I manage to poke my way through some php stuff (just enough to be dangerous).

This is the first open source app so far that I couldn't get up and running. How do I find the php.ini? I don't have access to the server root.

 

Then you can't access it.
You can try to create an .htaccess file within your document root with the following line in it:

Code:

php_value include_path ".:/usr/share/php"