Unable to access email with Thunderbird...

Discussion in 'Installation/Configuration' started by twgray, Jun 14, 2008.

  1. twgray

    twgray New Member

    I have installed Ubuntu Hardy Server with ISPConfig using the Perfect server guide. I have everything working perfectly except that I cannot access pop3 with any mail client, including Thunderbird. I have scoured the forum and tried all suggestions with no success. If I don't check the box for Server Settings->Security Settings->Use secure authentication I get:

    Sending of password did not succeed. Mail server mail.domainname.com responded: Login failed.

    And my syslog says: pop3d: LOGIN FAILED user=myname

    If I do check the box for Use secure authentication I get:

    Mail server does not support secure authentication.

    saslauthd and /etc/init.d/courier-pop are both running.

    Help!!!!
     
  2. till

    till Super Moderator Staff Member ISPConfig Developer

    Is the username myname listed in /etc/passwd ?
     
  3. twgray

    twgray New Member

    I just added the user to /etc/passwd and now I get the following:

    Sending of password did not succeed. Mail server pop.formativesolutionsllc.com responded: Temporary problem, please try again. later.

    I'm not sure if that is forward or backward progress. :)
     
  4. till

    till Super Moderator Staff Member ISPConfig Developer

    I asked you if it was there, you should not add it. Please remove the user that you added.

    Then add the user in ispconfig on the user & email atb of the website.
     
  5. twgray

    twgray New Member

    I already have the user added to ispconfig...as I said earlier, everything else, including webmail, is working. The problem appears to be with authentication. When enabled in thunderbird, the server replies that the server does not require authentication.
     
  6. till

    till Super Moderator Staff Member ISPConfig Developer

    If webmail is working, then the smtp authentication and pop3 / imap is working too. Webmail is a normal mail client. I guess you eneterd the username wrong in your mail client.

    The username for the mail client has the format web[ID]_user and is not the email address!
     

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