Update 3.3.Op1 goes wrong

Discussion in 'ISPConfig 3 Priority Support' started by Appie Thrasher, Apr 27, 2025.

  1. Appie Thrasher

    Appie Thrasher Member HowtoForge Supporter

    Hi team I am running the update and get this error msg
    Code:
    >> Update
    
    Operating System: Debian 12.0 (Bookworm) or compatible
    
    This application will update ISPConfig 3 on your server.
    
    Shall the script create a ISPConfig backup in /var/backup/ now? (yes,no) [yes]:
    
    Creating backup of "/usr/local/ispconfig" directory...
    Creating backup of "/etc" directory...
    Creating backup of "/root/.acme.sh" directory...
    Creating backup of "/etc/letsencrypt" directory...
    Checking MariaDB version 10.11.11 .. OK
    Checking ISPConfig database .. mysqlcheck: Got error: 1698: Access denied for us                                                                      er 'root'@'localhost' when trying to connect
    OK
    ERROR 1698 (28000): Access denied for user 'root'@'localhost'
    Unable to call mysql command line with credentials from mysql_clientdb.conf
    root@server1:~#
    
    Think something is wrong with the update or??
     
  2. till

    till Super Moderator Staff Member ISPConfig Developer

    You probably changed MariaDB settings after installing ISPConfig, or you changed the MariaDB root password without updating it in ISPConfig. Ensure that the correct MariaDB root password is set in the file /usr/local/ispconfig/server/lib/mysql_clientdb.conf and then run the update again. Also ensure that you did not disable networking in MariaDB.
     
    Appie Thrasher likes this.
  3. Appie Thrasher

    Appie Thrasher Member HowtoForge Supporter

    Yep that was it Till thanks..
    Just for my understanding to get it.. I did a fresh install yesterday with the automated install option for the first time.. normally I did this through the perfect setup guides, and than you fill in the password yourself, so yes I chanced the msql password to the one I was using, but did not change it in that file. So when I am using the automated install I need to reconfigure that file with my own password, or leave it as it is with the generated one you get after the install complets..yes?

    Again thanks have a nice sunny Sunday

    Appie
     
  4. till

    till Super Moderator Staff Member ISPConfig Developer

    If you change the mysql root password, you must change it in that file. Similar to the manual installation, if you change the password after the manual installation, you will also need to update it in the file.
     
    Appie Thrasher likes this.

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