Upgrade to ISPConfig 3.3.0p3 - DB Error - Multi Server

Hi gang,

I am trying to update a server in our multi-server setup to ISPConfig 3.3.0p3. The upgrades on the other servers went fine using the same 'MySQL master server root password'. Here's what is happening: -

SSH as ROOT into the server to be updated and I issue

ispconfig_update.sh

>> Update
Operating System: Debian 12.0 (Bookworm) or compatible
This application will update ISPConfig 3 on your server.
Shall the script create a ISPConfig backup in /var/backup/ now? (yes,no) [yes]:
Creating backup of "/usr/local/ispconfig" directory...
Creating backup of "/etc" directory...
Creating backup of "/root/.acme.sh" directory...
Creating backup of "/etc/letsencrypt" directory...
Checking MariaDB version 10.11.14 .. OK
MySQL master server hostname [123.123.123.123]:
MySQL master server port [3306]:
MySQL master server root username [root]:
MySQL master server root password []: ABC123
MySQL master server database name [dbispconfig]:

Unable to connect to mysql server Access denied for user 'root'@'mail.foo.com' (using password: YES)

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On the Master Server, I checked the password in: -

nano /usr/local/ispconfig/server/lib/mysql_clientdb.conf

$clientdb_host = 'localhost';
$clientdb_user = 'root';
$clientdb_password = 'ABC123';

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This server is currently running ISPConfig 3.3.0p2 and the Master Server is running ISPConfig 3.3.0p3

Could anyone please point me in the right direction

Many thanks and kind regards

HTA

 

Remotely access the master server mysql via that server cli. I suspect that server might not have permission to access, and if so, can be fixed at the master server level. Refer to the multi server setup manual online, at the starting chapter as a guide.