Password prompt does not appear in putty

Discussion in 'Server Operation' started by Claire, Nov 21, 2016.

  1. Claire

    Claire New Member

    Hi,
    I am trying to ssh into a linux server that I have accessed many times before. After I put the address into putty and hit enter, the terminal window opens but the password prompt does not open. I have tried entering my password and hitting enter but noting happens. A few seconds later an error window opens and says that the connection has timed out. What is happening and how do I fix it?
    Thanks
     
  2. kiril

    kiril New Member

    try not root user and then try su root
     
  3. Claire

    Claire New Member

    I'm sorry I'm not sure what that means
     
  4. kiril

    kiril New Member

    When you install os you was asked to create root password and new user , so try to connect putty by that user and after do a command su root
     
  5. Claire

    Claire New Member

    I am not an administrator on the server, but I asked the administrator about the problem. The problem was that the server had been shut down over the weekend. Thanks though
     
    kiril likes this.

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