Nothing special in the Vhosts_ispconfig.conf file. So maybe the problem is in your main Apache configuration?
/etc/apache2/apache2.conf Code: ServerRoot "/etc/apache2" LockFile /var/lock/apache2/accept.lock PidFile /var/run/apache2.pid Timeout 30 KeepAlive On MaxKeepAliveRequests 50 KeepAliveTimeout 3 <IfModule prefork.c> StartServers 1 MinSpareServers 10 MaxSpareServers 30 MaxClients 50 MaxRequestsPerChild 300 </IfModule> <IfModule worker.c> StartServers 2 MaxClients 150 MinSpareThreads 25 MaxSpareThreads 75 ThreadsPerChild 25 MaxRequestsPerChild 0 </IfModule> <IfModule perchild.c> NumServers 5 StartThreads 5 MinSpareThreads 5 MaxSpareThreads 10 MaxThreadsPerChild 20 MaxRequestsPerChild 0 AcceptMutex fcntl </IfModule> User www-data Group www-data LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" combined LogFormat "%h %l %u %t \"%r\" %>s %b" common LogFormat "%{Referer}i -> %U" referer LogFormat "%{User-agent}i" agent ErrorLog /var/log/apache2/error.log Include /etc/apache2/mods-enabled/*.load Include /etc/apache2/mods-enabled/*.conf Include /etc/apache2/httpd.conf Include /etc/apache2/ports.conf Include /etc/apache2/conf.d/[^.#]* Alias /icons/ "/usr/share/apache2/icons/" <Directory "/usr/share/apache2/icons"> Options Indexes MultiViews AllowOverride None Order allow,deny Allow from all </Directory> <IfModule mod_negotiation.c> <IfModule mod_include.c> Alias /error/ "/usr/share/apache2/error/" <Directory "/usr/share/apache2/error"> AllowOverride None Options IncludesNoExec AddOutputFilter Includes html AddHandler type-map var Order allow,deny Allow from all LanguagePriority en es de fr ForceLanguagePriority Prefer Fallback </Directory> ErrorDocument 400 /error/HTTP_BAD_REQUEST.html.var ErrorDocument 401 /error/HTTP_UNAUTHORIZED.html.var ErrorDocument 403 /error/HTTP_FORBIDDEN.html.var ErrorDocument 404 /error/HTTP_NOT_FOUND.html.var ErrorDocument 405 /error/HTTP_METHOD_NOT_ALLOWED.html.var ErrorDocument 408 /error/HTTP_REQUEST_TIME_OUT.html.var ErrorDocument 410 /error/HTTP_GONE.html.var ErrorDocument 411 /error/HTTP_LENGTH_REQUIRED.html.var ErrorDocument 412 /error/HTTP_PRECONDITION_FAILED.html.var ErrorDocument 413 /error/HTTP_REQUEST_ENTITY_TOO_LARGE.html.var ErrorDocument 414 /error/HTTP_REQUEST_URI_TOO_LARGE.html.var ErrorDocument 415 /error/HTTP_SERVICE_UNAVAILABLE.html.var ErrorDocument 500 /error/HTTP_INTERNAL_SERVER_ERROR.html.var ErrorDocument 501 /error/HTTP_NOT_IMPLEMENTED.html.var ErrorDocument 502 /error/HTTP_BAD_GATEWAY.html.var ErrorDocument 503 /error/HTTP_SERVICE_UNAVAILABLE.html.var ErrorDocument 506 /error/HTTP_VARIANT_ALSO_VARIES.html.var </IfModule> </IfModule> DirectoryIndex index.html index.htm index.shtml index.cgi index.php index.php3 index.pl index.xhtml AccessFileName .htaccess <Files ~ "^\.ht"> Order allow,deny Deny from all </Files> UseCanonicalName Off TypesConfig /etc/mime.types DefaultType text/plain HostnameLookups Off IndexOptions FancyIndexing VersionSort AddIconByEncoding (CMP,/icons/compressed.gif) x-compress x-gzip AddIconByType (TXT,/icons/text.gif) text/* AddIconByType (IMG,/icons/image2.gif) image/* AddIconByType (SND,/icons/sound2.gif) audio/* AddIconByType (VID,/icons/movie.gif) video/* # This really should be .jpg. AddIcon /icons/binary.gif .bin .exe AddIcon /icons/binhex.gif .hqx AddIcon /icons/tar.gif .tar AddIcon /icons/world2.gif .wrl .wrl.gz .vrml .vrm .iv AddIcon /icons/compressed.gif .Z .z .tgz .gz .zip AddIcon /icons/a.gif .ps .ai .eps AddIcon /icons/layout.gif .html .shtml .htm .pdf AddIcon /icons/text.gif .txt AddIcon /icons/c.gif .c AddIcon /icons/p.gif .pl .py AddIcon /icons/f.gif .for AddIcon /icons/dvi.gif .dvi AddIcon /icons/uuencoded.gif .uu AddIcon /icons/script.gif .conf .sh .shar .csh .ksh .tcl AddIcon /icons/tex.gif .tex AddIcon /icons/bomb.gif core AddIcon /icons/back.gif .. AddIcon /icons/hand.right.gif README AddIcon /icons/folder.gif ^^DIRECTORY^^ AddIcon /icons/blank.gif ^^BLANKICON^^ DefaultIcon /icons/unknown.gif ReadmeName README.html HeaderName HEADER.html IndexIgnore .??* *~ *# HEADER* RCS CVS *,t AddEncoding x-compress Z AddEncoding x-gzip gz tgz AddLanguage da .dk AddLanguage nl .nl AddLanguage en .en AddLanguage et .et AddLanguage fr .fr AddLanguage de .de AddLanguage el .el AddLanguage it .it AddLanguage ja .ja AddLanguage pl .po AddLanguage ko .ko AddLanguage pt .pt AddLanguage no .no AddLanguage pt-br .pt-br AddLanguage ltz .ltz AddLanguage ca .ca AddLanguage es .es AddLanguage sv .se AddLanguage cz .cz AddLanguage ru .ru AddLanguage tw .tw AddLanguage zh-tw .tw LanguagePriority en da nl et fr de el it ja ko no pl pt pt-br ltz ca es sv tw #AddDefaultCharset ISO-8859-1 AddCharset ISO-8859-1 .iso8859-1 .latin1 AddCharset ISO-8859-2 .iso8859-2 .latin2 .cen AddCharset ISO-8859-3 .iso8859-3 .latin3 AddCharset ISO-8859-4 .iso8859-4 .latin4 AddCharset ISO-8859-5 .iso8859-5 .latin5 .cyr .iso-ru AddCharset ISO-8859-6 .iso8859-6 .latin6 .arb AddCharset ISO-8859-7 .iso8859-7 .latin7 .grk AddCharset ISO-8859-8 .iso8859-8 .latin8 .heb AddCharset ISO-8859-9 .iso8859-9 .latin9 .trk AddCharset ISO-2022-JP .iso2022-jp .jis AddCharset ISO-2022-KR .iso2022-kr .kis AddCharset ISO-2022-CN .iso2022-cn .cis AddCharset Big5 .Big5 .big5 # For russian, more than one charset is used (depends on client, mostly): AddCharset WINDOWS-1251 .cp-1251 .win-1251 AddCharset CP866 .cp866 AddCharset KOI8-r .koi8-r .koi8-ru AddCharset KOI8-ru .koi8-uk .ua AddCharset ISO-10646-UCS-2 .ucs2 AddCharset ISO-10646-UCS-4 .ucs4 AddCharset UTF-8 .utf8 AddCharset GB2312 .gb2312 .gb AddCharset utf-7 .utf7 AddCharset utf-8 .utf8 AddCharset big5 .big5 .b5 AddCharset EUC-TW .euc-tw AddCharset EUC-JP .euc-jp AddCharset EUC-KR .euc-kr AddCharset shift_jis .sjis AddType application/x-httpd-php .php AddType application/x-httpd-php-source .phps AddType application/x-tar .tgz <FilesMatch "\.shtml(\..+)?$"> ##ISPConfig INSTALL## SetOutputFilter INCLUDES </FilesMatch> BrowserMatch "Mozilla/2" nokeepalive BrowserMatch "MSIE 4\.0b2;" nokeepalive downgrade-1.0 force-response-1.0 BrowserMatch "RealPlayer 4\.0" force-response-1.0 BrowserMatch "Java/1\.0" force-response-1.0 BrowserMatch "JDK/1\.0" force-response-1.0 BrowserMatch "Microsoft Data Access Internet Publishing Provider" redirect-carefully BrowserMatch "^WebDrive" redirect-carefully BrowserMatch "^gnome-vfs" redirect-carefully BrowserMatch "^WebDAVFS/1.[012]" redirect-carefully <Location /server-status> SetHandler server-status # ExtendedStatus On Order deny,allow Deny from all Allow from 127.0.0.1 </Location> ExtendedStatus On # Include the virtual host configurations: Include /etc/apache2/sites-enabled/[^.#]* <Directory /var/www/sharedip> Options +Includes -Indexes AllowOverride None AllowOverride Indexes AuthConfig Limit FileInfo Order allow,deny Allow from all <Files ~ "^\.ht"> Deny from all </Files> </Directory> ###############ispconfig_log############### LogFormat "%v||||%b||||%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" combined_ispconfig CustomLog "|/root/ispconfig/cronolog --symlink=/var/log/httpd/ispconfig_access_log /var/log/httpd/ispconfig_access_log_%Y_%m_%d" combined_ispconfig <Directory /home/www/*/web> Options +Includes -Indexes AllowOverride None AllowOverride Indexes AuthConfig Limit FileInfo Order allow,deny Allow from all <Files ~ "^\.ht"> Deny from all </Files> </Directory> <Directory /home/www/*/user/*/web> Options +Includes -Indexes AllowOverride None AllowOverride Indexes AuthConfig Limit FileInfo Order allow,deny Allow from all <Files ~ "^\.ht"> Deny from all </Files> </Directory> <Directory /home/www/*/cgi-bin> Options ExecCGI -Indexes AllowOverride None AllowOverride Indexes AuthConfig Limit FileInfo Order allow,deny Allow from all <Files ~ "^\.ht"> Deny from all </Files> </Directory> Include /etc/apache2/vhosts/Vhosts_ispconfig.conf /etc/apache2/conf.d/otrs.conf Code: #already loaded #LoadModule cgi_module /usr/lib/apache2/modules/mod_cgi.so # agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # directory settings <Directory "/opt/otrs/bin/cgi-bin/"> AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all # DirectoryIndex index.pl </Directory> <Directory "/opt/otrs/var/httpd/htdocs/"> AllowOverride None Order allow,deny Allow from all </Directory> # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400 /etc/apache2/conf.d/perl.conf Code: <Files ~ "\.(pl)$"> SetHandler perl-script PerlHandler ModPerl::Registry PerlOptions +ParseHeaders </Files> #PerlRequire /usr/local/WebGUI/sbin/preload.perl Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
Can you comment out this line: Code: Include /etc/apache2/vhosts/Vhosts_ispconfig.conf in your Apache configuration and restart Apache? Does OTRS work then?
When I comment out the VHosts, I no longer get infinite redirects in Firefox. However, the URL after index.pl? still does not get read properly, as I get apparently random screens loading or a reload of the current screen. For example, this screen will load properly: http://88.191.14.190/otrs/index.pl?Action=Admin I then click on a link that appears on the Admin screen: http://88.191.14.190/otrs/index.pl?Action=AgentTicketQueue Instead of getting the ticket queue, the Admin screen reloads! Also, I have to type out index.pl after the OTRS URL, so for some reason index.pl is not recognized as a default page, unlike index.php or index.html. Tested on Firefox 2.0.0.2 with Cache turned OFF to force page loading from server.
I uncommented DirectoryIndex index.pl restarted Apache and still can't get the index page without typing out index.pl
You will have to add index.pl at the end of the DirectoryIndex directive in your apache2.conf file (may be named apache.conf or httpd.conf depending on your distribution).
Till, that's what bizarre: index.pl is already in my apache2.conf file: I also tried adding index.pl to the DirectoryIndex in /root/ispconfig/httpd/conf/httpd.conf But that does not appear to change anything.