installing otrs with ispconfig on ubuntu (error 500)

Discussion in 'Installation/Configuration' started by blackflag, Jun 21, 2006.

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  1. falko

    falko Super Moderator Howtoforge Staff

    Nothing special in the Vhosts_ispconfig.conf file. So maybe the problem is in your main Apache configuration?
     
    falko, Mar 5, 2007
    #41
  2. dedibox

    dedibox New Member

    /etc/apache2/apache2.conf

    Code:
    ServerRoot "/etc/apache2"
LockFile /var/lock/apache2/accept.lock
PidFile /var/run/apache2.pid
Timeout 30
KeepAlive On

MaxKeepAliveRequests 50

KeepAliveTimeout 3

<IfModule prefork.c>
StartServers         1
MinSpareServers     10
MaxSpareServers     30
MaxClients          50
MaxRequestsPerChild  300
</IfModule>

<IfModule worker.c>
StartServers         2
MaxClients         150 
MinSpareThreads     25
MaxSpareThreads     75
ThreadsPerChild     25
MaxRequestsPerChild  0
</IfModule>

<IfModule perchild.c>
NumServers           5
StartThreads         5
MinSpareThreads      5
MaxSpareThreads     10
MaxThreadsPerChild  20
MaxRequestsPerChild  0
AcceptMutex fcntl
</IfModule>

User www-data
Group www-data

LogFormat "%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" combined
LogFormat "%h %l %u %t \"%r\" %>s %b" common
LogFormat "%{Referer}i -> %U" referer
LogFormat "%{User-agent}i" agent

ErrorLog /var/log/apache2/error.log

Include /etc/apache2/mods-enabled/*.load
Include /etc/apache2/mods-enabled/*.conf

Include /etc/apache2/httpd.conf

Include /etc/apache2/ports.conf

Include /etc/apache2/conf.d/[^.#]*

Alias /icons/ "/usr/share/apache2/icons/"
<Directory "/usr/share/apache2/icons">
    Options Indexes MultiViews
    AllowOverride None
    Order allow,deny
    Allow from all
</Directory>

<IfModule mod_negotiation.c>
<IfModule mod_include.c>
    Alias /error/ "/usr/share/apache2/error/"

    <Directory "/usr/share/apache2/error">
        AllowOverride None
        Options IncludesNoExec
        AddOutputFilter Includes html
        AddHandler type-map var
        Order allow,deny
        Allow from all
        LanguagePriority en es de fr
        ForceLanguagePriority Prefer Fallback
    </Directory>

    ErrorDocument 400 /error/HTTP_BAD_REQUEST.html.var
    ErrorDocument 401 /error/HTTP_UNAUTHORIZED.html.var
    ErrorDocument 403 /error/HTTP_FORBIDDEN.html.var
    ErrorDocument 404 /error/HTTP_NOT_FOUND.html.var
    ErrorDocument 405 /error/HTTP_METHOD_NOT_ALLOWED.html.var
    ErrorDocument 408 /error/HTTP_REQUEST_TIME_OUT.html.var
    ErrorDocument 410 /error/HTTP_GONE.html.var
    ErrorDocument 411 /error/HTTP_LENGTH_REQUIRED.html.var
    ErrorDocument 412 /error/HTTP_PRECONDITION_FAILED.html.var
    ErrorDocument 413 /error/HTTP_REQUEST_ENTITY_TOO_LARGE.html.var
    ErrorDocument 414 /error/HTTP_REQUEST_URI_TOO_LARGE.html.var
    ErrorDocument 415 /error/HTTP_SERVICE_UNAVAILABLE.html.var
    ErrorDocument 500 /error/HTTP_INTERNAL_SERVER_ERROR.html.var
    ErrorDocument 501 /error/HTTP_NOT_IMPLEMENTED.html.var
    ErrorDocument 502 /error/HTTP_BAD_GATEWAY.html.var
    ErrorDocument 503 /error/HTTP_SERVICE_UNAVAILABLE.html.var
    ErrorDocument 506 /error/HTTP_VARIANT_ALSO_VARIES.html.var

</IfModule>
</IfModule>

DirectoryIndex index.html index.htm index.shtml index.cgi index.php index.php3 index.pl index.xhtml

AccessFileName .htaccess

<Files ~ "^\.ht">
    Order allow,deny
    Deny from all
</Files>

UseCanonicalName Off

TypesConfig /etc/mime.types
DefaultType text/plain

HostnameLookups Off

IndexOptions FancyIndexing VersionSort

AddIconByEncoding (CMP,/icons/compressed.gif) x-compress x-gzip

AddIconByType (TXT,/icons/text.gif) text/*
AddIconByType (IMG,/icons/image2.gif) image/*
AddIconByType (SND,/icons/sound2.gif) audio/*
AddIconByType (VID,/icons/movie.gif) video/*

# This really should be .jpg.

AddIcon /icons/binary.gif .bin .exe
AddIcon /icons/binhex.gif .hqx
AddIcon /icons/tar.gif .tar
AddIcon /icons/world2.gif .wrl .wrl.gz .vrml .vrm .iv
AddIcon /icons/compressed.gif .Z .z .tgz .gz .zip
AddIcon /icons/a.gif .ps .ai .eps
AddIcon /icons/layout.gif .html .shtml .htm .pdf
AddIcon /icons/text.gif .txt
AddIcon /icons/c.gif .c
AddIcon /icons/p.gif .pl .py
AddIcon /icons/f.gif .for
AddIcon /icons/dvi.gif .dvi
AddIcon /icons/uuencoded.gif .uu
AddIcon /icons/script.gif .conf .sh .shar .csh .ksh .tcl
AddIcon /icons/tex.gif .tex
AddIcon /icons/bomb.gif core

AddIcon /icons/back.gif ..
AddIcon /icons/hand.right.gif README
AddIcon /icons/folder.gif ^^DIRECTORY^^
AddIcon /icons/blank.gif ^^BLANKICON^^

DefaultIcon /icons/unknown.gif

ReadmeName README.html
HeaderName HEADER.html

IndexIgnore .??* *~ *# HEADER* RCS CVS *,t

AddEncoding x-compress Z
AddEncoding x-gzip gz tgz

AddLanguage da .dk
AddLanguage nl .nl
AddLanguage en .en
AddLanguage et .et
AddLanguage fr .fr
AddLanguage de .de
AddLanguage el .el
AddLanguage it .it
AddLanguage ja .ja
AddLanguage pl .po
AddLanguage ko .ko
AddLanguage pt .pt
AddLanguage no .no
AddLanguage pt-br .pt-br
AddLanguage ltz .ltz
AddLanguage ca .ca
AddLanguage es .es
AddLanguage sv .se
AddLanguage cz .cz
AddLanguage ru .ru
AddLanguage tw .tw
AddLanguage zh-tw .tw

LanguagePriority en da nl et fr de el it ja ko no pl pt pt-br ltz ca es sv tw


#AddDefaultCharset	ISO-8859-1

AddCharset ISO-8859-1  .iso8859-1  .latin1
AddCharset ISO-8859-2  .iso8859-2  .latin2 .cen
AddCharset ISO-8859-3  .iso8859-3  .latin3
AddCharset ISO-8859-4  .iso8859-4  .latin4
AddCharset ISO-8859-5  .iso8859-5  .latin5 .cyr .iso-ru
AddCharset ISO-8859-6  .iso8859-6  .latin6 .arb
AddCharset ISO-8859-7  .iso8859-7  .latin7 .grk
AddCharset ISO-8859-8  .iso8859-8  .latin8 .heb	
AddCharset ISO-8859-9  .iso8859-9  .latin9 .trk
AddCharset ISO-2022-JP .iso2022-jp .jis
AddCharset ISO-2022-KR .iso2022-kr .kis
AddCharset ISO-2022-CN .iso2022-cn .cis
AddCharset Big5        .Big5       .big5
# For russian, more than one charset is used (depends on client, mostly):
AddCharset WINDOWS-1251 .cp-1251   .win-1251
AddCharset CP866       .cp866
AddCharset KOI8-r      .koi8-r .koi8-ru
AddCharset KOI8-ru     .koi8-uk .ua
AddCharset ISO-10646-UCS-2 .ucs2
AddCharset ISO-10646-UCS-4 .ucs4
AddCharset UTF-8       .utf8

AddCharset GB2312      .gb2312 .gb 
AddCharset utf-7       .utf7
AddCharset utf-8       .utf8
AddCharset big5	       .big5 .b5
AddCharset EUC-TW      .euc-tw	
AddCharset EUC-JP      .euc-jp
AddCharset EUC-KR      .euc-kr
AddCharset shift_jis   .sjis

AddType application/x-httpd-php .php
AddType application/x-httpd-php-source .phps

AddType application/x-tar .tgz

<FilesMatch "\.shtml(\..+)?$">
    ##ISPConfig INSTALL## SetOutputFilter INCLUDES
</FilesMatch>

BrowserMatch "Mozilla/2" nokeepalive
BrowserMatch "MSIE 4\.0b2;" nokeepalive downgrade-1.0 force-response-1.0
BrowserMatch "RealPlayer 4\.0" force-response-1.0
BrowserMatch "Java/1\.0" force-response-1.0
BrowserMatch "JDK/1\.0" force-response-1.0

BrowserMatch "Microsoft Data Access Internet Publishing Provider" redirect-carefully
BrowserMatch "^WebDrive" redirect-carefully
BrowserMatch "^gnome-vfs" redirect-carefully 
BrowserMatch "^WebDAVFS/1.[012]" redirect-carefully

<Location /server-status>
    SetHandler server-status
#    ExtendedStatus On
    Order deny,allow
    Deny from all
    Allow from 127.0.0.1
</Location>
ExtendedStatus On

# Include the virtual host configurations:
Include /etc/apache2/sites-enabled/[^.#]*

<Directory /var/www/sharedip>
    Options +Includes -Indexes
    AllowOverride None
    AllowOverride Indexes AuthConfig Limit FileInfo
    Order allow,deny
    Allow from all
    <Files ~ "^\.ht">
    Deny from all
    </Files>
</Directory>

###############ispconfig_log###############
LogFormat "%v||||%b||||%h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\"" combined_ispconfig
CustomLog "|/root/ispconfig/cronolog --symlink=/var/log/httpd/ispconfig_access_log /var/log/httpd/ispconfig_access_log_%Y_%m_%d" combined_ispconfig

<Directory /home/www/*/web>
    Options +Includes -Indexes
    AllowOverride None
    AllowOverride Indexes AuthConfig Limit FileInfo
    Order allow,deny
    Allow from all
    <Files ~ "^\.ht">
    Deny from all
    </Files>
</Directory>

<Directory /home/www/*/user/*/web>
    Options +Includes -Indexes
    AllowOverride None
    AllowOverride Indexes AuthConfig Limit FileInfo
    Order allow,deny
    Allow from all
    <Files ~ "^\.ht">
    Deny from all
    </Files>
</Directory>

<Directory /home/www/*/cgi-bin>
    Options ExecCGI -Indexes
    AllowOverride None
    AllowOverride Indexes AuthConfig Limit FileInfo
    Order allow,deny
    Allow from all
    <Files ~ "^\.ht">
    Deny from all
    </Files>
</Directory>

Include /etc/apache2/vhosts/Vhosts_ispconfig.conf
    /etc/apache2/conf.d/otrs.conf

    Code:
    #already loaded
#LoadModule cgi_module /usr/lib/apache2/modules/mod_cgi.so

# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

# load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

# directory settings
<Directory "/opt/otrs/bin/cgi-bin/">
    AllowOverride None
    Options +ExecCGI -Includes
    Order allow,deny
    Allow from all
#	DirectoryIndex index.pl
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/">
    AllowOverride None
    Order allow,deny
    Allow from all
</Directory>

# MaxRequestsPerChild (so no apache child will be to big!)
MaxRequestsPerChild 400
    /etc/apache2/conf.d/perl.conf

    Code:
    <Files ~ "\.(pl)$">
  SetHandler perl-script
  PerlHandler ModPerl::Registry
  PerlOptions +ParseHeaders
</Files>

#PerlRequire /usr/local/WebGUI/sbin/preload.perl
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
     
    dedibox, Mar 5, 2007
    #42
  3. falko

    falko Super Moderator Howtoforge Staff

    Can you comment out this line:
    Code:
    Include /etc/apache2/vhosts/Vhosts_ispconfig.conf
    in your Apache configuration and restart Apache? Does OTRS work then?
     
    falko, Mar 6, 2007
    #43
  4. dedibox

    dedibox New Member

    When I comment out the VHosts, I no longer get infinite redirects in Firefox.

    However, the URL after index.pl? still does not get read properly, as I get apparently random screens loading or a reload of the current screen.

    For example, this screen will load properly:
    http://88.191.14.190/otrs/index.pl?Action=Admin

    I then click on a link that appears on the Admin screen:
    http://88.191.14.190/otrs/index.pl?Action=AgentTicketQueue

    Instead of getting the ticket queue, the Admin screen reloads!

    Also, I have to type out index.pl after the OTRS URL, so for some reason index.pl is not recognized as a default page, unlike index.php or index.html.

    Tested on Firefox 2.0.0.2 with Cache turned OFF to force page loading from server.
     
    Last edited: Mar 6, 2007
    dedibox, Mar 6, 2007
    #44
  5. falko

    falko Super Moderator Howtoforge Staff

    I think you need to uncomment
    Code:
    DirectoryIndex index.pl
    in /etc/apache2/conf.d/otrs.conf.
     
    falko, Mar 7, 2007
    #45
  6. dedibox

    dedibox New Member

    I uncommented

    DirectoryIndex index.pl

    restarted Apache

    and still can't get the index page without typing out index.pl
     
    dedibox, Mar 8, 2007
    #46
  7. till

    till Super Moderator Staff Member ISPConfig Developer

    You will have to add index.pl at the end of the DirectoryIndex directive in your apache2.conf file (may be named apache.conf or httpd.conf depending on your distribution).
     
    till, Mar 8, 2007
    #47
  8. dedibox

    dedibox New Member

    Till, that's what bizarre: index.pl is already in my apache2.conf file:

    I also tried adding index.pl to the DirectoryIndex in /root/ispconfig/httpd/conf/httpd.conf

    But that does not appear to change anything.
     
    Last edited: Mar 8, 2007
    dedibox, Mar 8, 2007
    #48
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