Hi I give up - I have read every thread with autoresponder in it and can not find the answer. I have a user with Autoresponder ticked and a message in the box, however when you send an email to the user, there is no response. There are no forwards (so keep copy is not ticked either) I understand that autorespond script runs after these. I also understand only one response is sent per sender but there is no response at all. I have looked in all the config files to check settings as mentioned in other posts but can't find an answer. Here is user files to start: .autoresponder.rc Code: SHELL=/bin/sh # for other shells, this might need adjustment EMAIL=`formail -zxTo:` :0 Whc: vacation.lock # Perform a quick check to see if the mail was addressed to us #* $^To:.*\<$\LOGNAME\> # Don't reply to daemons and mailinglists * !^FROM_DAEMON # Mail loops are evil * !^X-Loop: ${EMAIL} | formail -rD 8192 /var/www/web1/user/web1_kristina/.vacation.cache :0 ehc # if the name was not in the cache | (formail -rI"From: [email protected]" -I"Precedence: junk" \ -A"X-Loop: ${EMAIL}" ; \ cat /var/www/web1/user/web1_kristina/.vacation.msg \ ) | $SENDMAIL -oi -t .vacation.msg Code: Hi and thanks for emailing myself. I will be on annual leave from Monday the 7th of May returning to work on Monday 28th of May .vacation.cache shows about 20 email addresses. master.cf Code: # # Postfix master process configuration file. For details on the format # of the file, see the master(5) manual page (command: "man 5 master"). # # The script postfix-chroot.sh can be used to set up a Postfix chroot # environment on your Mandrivalinux System. # # ========================================================================== # service type private unpriv chroot wakeup maxproc command + args # (yes) (yes) (yes) (never) (100) # ========================================================================== smtp inet n - y - - smtpd #submission inet n - n - - smtpd # -o smtpd_enforce_tls=yes # -o smtpd_sasl_auth_enable=yes # -o smtpd_client_restrictions=permit_sasl_authenticated,reject #smtps inet n - n - - smtpd # -o smtpd_tls_wrappermode=yes # -o smtpd_sasl_auth_enable=yes # -o smtpd_client_restrictions=permit_sasl_authenticated,reject #628 inet n - n - - qmqpd pickup fifo n - y 60 1 pickup -o content_filter= -o receive_override_options= cleanup unix n - y - 0 cleanup qmgr fifo n - y 300 1 qmgr #qmgr fifo n - n 300 1 oqmgr tlsmgr unix - - y 1000? 1 tlsmgr rewrite unix - - y - - trivial-rewrite bounce unix - - y - 0 bounce defer unix - - y - 0 bounce trace unix - - y - 0 bounce verify unix - - y - 1 verify flush unix n - y 1000? 0 flush proxymap unix - - n - - proxymap smtp unix - - y - - smtp # When relaying mail as backup MX, disable fallback_relay to avoid MX loops relay unix - - y - - smtp -o fallback_relay= # -o smtp_helo_timeout=5 -o smtp_connect_timeout=5 showq unix n - y - - showq error unix - - y - - error discard unix - - y - - discard local unix - n n - - local virtual unix - n n - - virtual lmtp unix - - y - - lmtp anvil unix - - y - 1 anvil scache unix - - y - 1 scache # # ==================================================================== # Interfaces to non-Postfix software. Be sure to examine the manual # pages of the non-Postfix software to find out what options it wants. # # Many of the following services use the Postfix pipe(8) delivery # agent. See the pipe(8) man page for information about ${recipient} # and other message envelope options. # ==================================================================== # # maildrop. See the Postfix MAILDROP_README file for details. # Also specify in main.cf: maildrop_destination_recipient_limit=1 # maildrop unix - n n - - pipe flags=DRhu user=nobody argv=/usr/bin/maildrop -d ${recipient} # # Cyrus. Please See the Postfix CYRUS_README file for details # # deliver interface (deprecated), to use this also use # postconf -e cyrus-deliver_destination_recipient_limit=1 cyrus-deliver unix - n n - - pipe user=cyrus argv=/usr/lib/cyrus-imapd/deliver -e -r ${sender} -m ${extension} ${user} # # for default cyrus socket placement cyrus unix - n n - - lmtp -o lmtp_cache_connection=yes # # if you configure cyrus socket in the chroot jail cyrus-chroot unix - - y - - lmtp -o lmtp_cache_connection=yes # # for lmtp to cyrus via tcp cyrus-inet unix - - y - - lmtp -o lmtp_cache_connection=yes -o lmtp_sasl_auth_enable=yes -o lmtp_sasl_password_maps=hash:/etc/postfix/cyrus_lmtp_sasl_pass -o lmtp_sasl_security_options=noanonymous # # UUCP. Unix to Unix CoPy # # See the Postfix UUCP_README file for configuration details. # uucp unix - n n - - pipe flags=Fqhu user=uucp argv=uux -r -n -z -a$sender - $nexthop!rmail ($recipient) # # Other external delivery methods. # These are not distributed with Mandrivalinux # #ifmail unix - n n - - pipe # flags=F user=ftn argv=/usr/lib/ifmail/ifmail -r $nexthop ($recipient) #bsmtp unix - n n - - pipe # flags=Fq. user=foo argv=/usr/local/sbin/bsmtp -f $sender $nexthop $recipient ##### START OF CONTENT FILTER CUSTOMIZATIONS ##### # Please see the Postfix FILTER_README for details. # These sample entries expect your content filter to # listen on port 10025 and to inject mail back into # postfix on port 10026. # # to enable such content filter run the command # postconf -e content_filter=smtp-filter:127.0.0.1:10025 # postconf -e smtp-filter_destination_concurrency_limit=2 # or # postconf -e content_filter=lmtp-filter:127.0.0.1:10025 # postconf -e lmtp-filter_destination_concurrency_limit=2 # and the command # postconf -e receive_override_options=no_address_mappings # 127.0.0.1:10026 inet n - y - - smtpd -o content_filter= -o smtpd_restriction_classes= -o smtpd_client_restrictions=permit_mynetworks,reject -o smtpd_helo_restrictions= -o smtpd_sender_restrictions= -o smtpd_delay_reject=no -o smtpd_recipient_restrictions=permit_mynetworks,reject -o mynetworks=127.0.0.0/8 -o smtpd_authorized_xforward_hosts=127.0.0.0/8 -o strict_rfc821_envelopes=yes -o smtpd_error_sleep_time=0 -o smtpd_soft_error_limit=1001 -o smtpd_hard_error_limit=1000 -o receive_override_options=no_unknown_recipient_checks,no_header_body_checks lmtp-filter unix - - y - - lmtp -o lmtp_data_done_timeout=1200 -o lmtp_send_xforward_command=yes -o lmtp_cache_connection=no -o max_use=20 smtp-filter unix - - y - - smtp -o smtp_data_done_timeout=1200 -o smtp_send_xforward_command=yes -o max_use=20 ##### END OF CONTENT FILTER CUSTOMIZATIONS ##### Sample log entry for this user after autoresponder started. Code: May 10 04:36:21 mdserver postfix/local[9184]: 624F468A1E: to=<[email protected]>, orig_to=<[email protected]>, relay=local, delay=60, delays=15/0/0/46, dsn=2.0.0, status=sent (delivered to command: /usr/bin/procmail -f-) I can't find any errors or warnings in the logs. Can someone give me a clue where to look?? TIA Cambo
Is the email address that shall receive the autoresponder message in the .vacation.cache? If yes, remove it from there. The .vacation.cache is used to prevent sending of a utoresponder message multiple times to the same user. So if you test the autoresponder, you will get the message only once.
Hi Till OK, that's interesting. I wasn't sure of the function of .vacation.cache. The email addresses are in the cache but an autoresponce was never received. Not even once. I will clear the cache and try again. If there is not even the first autoresponce sent and the email address is in the cache again, what should I be looking for? Many thanks Cambo
Please have a look at your mail log and post all entries that where addded when the mail is received and the autoresponder is sent.
Hi Till I checked with the local users who had sent an email to the user and none had received an autoresponce. I cleared the log and sent again. Same thing - no responce. I checked the next 5 minutes of log after the mail arrived and there is no sent msg in the log. It should respond straight away, shouldn't it? I also checked the errors and warnings logs and they are empty. I checked the mail queue and there is nothing in there. The email was delivered to the users inbox. (I also tried the autoresponder with a different user and same thing) Here is the relevant extract from /var/log/mail/info:
Can you check again that the autoresponder is enabled in the user's .procmailrc file, and that the email address that is supposed to receive the autoresponder is not listed in .vacation.cache?
Hi Falko Here is the users procmail.rc I have cleared the vacation.cache twice. I am wondering if there is something wrong in another (related) area?? Like, can I check that the ISPConfig autoresponder script is in the right place or is configured properly? Or is autoresponder just a function of procmail or postfix? Could it be my SMTP setup. I have done a vanilla Mandriva 2006 perfect install on this server. Thanks Cambo Code: ## MAILDIR=$HOME/Maildir/ ## DEFAULT=$MAILDIR ## ORGMAIL=$MAILDIR INCLUDERC=/var/www/web1/user/web1_kristina/.mailsize.rc ## INCLUDERC=/var/www/web1/user/web1_kristina/.quota.rc INCLUDERC=/var/www/web1/user/web1_kristina/.antivirus.rc ## INCLUDERC=/var/www/web1/user/web1_kristina/.local-rules.rc ## INCLUDERC=/var/www/web1/user/web1_kristina/.html-trap.rc INCLUDERC=/var/www/web1/user/web1_kristina/.spamassassin.rc INCLUDERC=/var/www/web1/user/web1_kristina/.autoresponder.rc
Can you post the contents of /var/www/web1/user/web1_kristina/.autoresponder.rc? What's the output of Code: updatedb locate .vacation.cache ?
More info. HI Falko Sorry for the delay but I only work on this system 2 days a week. contents of /var/www/web1/user/web1_kristina/.autoresponder.rc Code: SHELL=/bin/sh # for other shells, this might need adjustment EMAIL=`formail -zxTo:` :0 Whc: vacation.lock # Perform a quick check to see if the mail was addressed to us #* $^To:.*\<$\LOGNAME\> # Don't reply to daemons and mailinglists * !^FROM_DAEMON # Mail loops are evil * !^X-Loop: ${EMAIL} | formail -rD 8192 /var/www/web1/user/web1_kristina/.vacation.cache :0 ehc # if the name was not in the cache | (formail -rI"From: [email protected]" -I"Precedence: junk" \ -A"X-Loop: ${EMAIL}" ; \ cat /var/www/web1/user/web1_kristina/.vacation.msg \ ) | $SENDMAIL -oi -t Result: updatedb locate .vacation.cache Code: /var/www/web1/user/web1_ian/.vacation.cache /var/www/web1/user/web1_kristina/.vacation.cache /var/www/web1/user/web1_myles/.vacation.cache /var/www/web1/.vacation.cache [I](above is link .vacation.cache -> /var/www/web1/user/web1_admin/.vacation.cache)[/I] Had the same problem with the other 2 users listed as well (ie. When Autoresponder is ticked, NO autoresponce was sent.)
grep web1_kristina /etc/passwd Code: web1_kristina:x:10011:10001:Kristina:/var/www/web1/user/web1_kristina:/bin/false
Is the email address that should receive the autoresponder message already listed in /var/www/web1/user/web1_kristina/.vacation.cache?
No. I have emptied the cache 3 times and tried again. The email address is in the cache after I send one, but there is no reply at all. I can't find anything in the logs where it has even tried to send a response. Could it be something related to, but not actually postfix, like DNS, or wrong permissions somewhere? Thanks for your help Cambo
That's possible. Can you post a mail log excerpt from the time when an autoresponder message should get sent?
same problem Hello, I've installed a server with Mandriva Free 2007 Spring and ISPConfig. Autoresponder doesn't work. On ISPConfig I check "Autoresponder", I enter the message and click on "Save". The '.vacation.msg' contains the text, and the file '.vacation.cache' contains the email addresses who have sent a mail. Anyway I don't receive back any message (I've already cleared .vacation.cache several times). I'm still looking for fixing this problem, if anyone could help us it would be fine. Kindest regards, lapena
What's in the mail log when an autoresponder should be sent? Also make sure that your server isn't blacklisted: http://www.mxtoolbox.com/blacklists.aspx Maybe it tries to send the autoresponder, but it isn't accepted by the receiving server because of some blacklists?
nothing appears in the log when a answer should be sent (I see the mail coming for the user and being delivered but no answer) the server isn't blacklisted, more over I've tested locally (sent a mail from the server with another user in the same domain)
Can you check the .procmailrc file in the user's homedir whether the autoresponder is really enabled?
hello, here is the output of the .procmailrc file of the user (username is replaced with *): MAILDIR=$HOME/Maildir/ DEFAULT=$MAILDIR ORGMAIL=$MAILDIR INCLUDERC=/var/www/web1/user/****/.mailsize.rc ## INCLUDERC=/var/www/web1/user/****/.quota.rc INCLUDERC=/var/www/web1/user/****/.antivirus.rc ## INCLUDERC=/var/www/web1/user/****/.local-rules.rc ## INCLUDERC=/var/www/web1/user/****/.html-trap.rc INCLUDERC=/var/www/web1/user/****/.spamassassin.rc INCLUDERC=/var/www/web1/user/****/.autoresponder.rc
