Email delivery problem - Ubuntu Karmic Koala (Ubuntu 9.10) [ISPConfig 2]

Does your router forward port 81 to your ISPConfig server? Any errors in your mail log?

 

dear falko,

login to the squirrelmail is ok now. i can send an email from squirrelmail to my personal email address, e.g. [email protected], but have problem when reply from the receiver, e.g. [email protected], to the sender, i.e. [email protected]. i think the configuration/setup for the whole system isn't right yet. do you have any idea on this?

thanks.

 

Are there any errors in your mail log when you reply?

 

thanks, falko. there is nothing in the /var/log/mail.log when replying from my personal email address.

 

Hello Falko,

the above is your reply for one of my previous questions.

if i want to host my own email server, do i need to use the nameservers run by my registrar for my server domain smartracksolutions.info? if not, what nameservers should i use?

thanks

 

hello falko,

do you mean to create an A record for ispconfig.smartracksolutions.info when login to my registrar account or through the ispconfig2 web hosting system installed in my ispconfig2 server?

thanks.

 

hello falko,

i'm re asking some questions i asked you before, which i didn't fully understand them then. to resolve the accumulated confused questions will help to understand the whole system better.

if i want to create mail.smartracksolutions.info server under my ispconfig2 server, ispconfig.smartracksolutions.info, where should i create the subdomain mail.smartracksolutions.info? in the /etc/hosts file? or through my ispconfig2 web hosting system? or through my smartracksolutions.info domain registrar?

thanks.

 

That depends on who is running the authoritative nameservers for smartracksolutions.info. What's the output of

Code:

dig ns smartracksolutions.info

?

 

hello falko,

the output of "dig ns1 smartracksolutions.info" is as below:

; <<>> DiG 9.6.1-P2 <<>> ns1 smartracksolutions.info
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 60328
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

;; QUESTION SECTION:
;ns1. IN A

;; AUTHORITY SECTION:
. 10760 IN SOA a.root-servers.net. nstld.verisign-grs.com. 2010040601 1800 900 604800 86400

;; Query time: 55 msec
;; SERVER: 192.168.35.1#53(192.168.35.1)
;; WHEN: Tue Apr 6 16:16:38 2010
;; MSG SIZE rcvd: 96

;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 44712
;; flags: qr ra; QUERY: 0, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0
;; WARNING: Messages has 1 extra bytes at end

;; Query time: 4630 msec
;; SERVER: 192.168.35.1#53(192.168.35.1)
;; WHEN: Tue Apr 6 16:16:43 2010
;; MSG SIZE rcvd: 13

 

It's

Code:

dig ns smartracksolutions.info

not

Code:

dig ns[COLOR="Red"]1[/COLOR] smartracksolutions.info

 

hello falko,

the output of "dig ns smartracksolutions.info" is as below:

; <<>> DiG 9.6.1-P2 <<>> ns smartracksolutions.info
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 21461
;; flags: qr ra; QUERY: 0, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0
;; WARNING: Messages has 1 extra bytes at end

;; Query time: 1 msec
;; SERVER: 192.168.35.1#53(192.168.35.1)
;; WHEN: Wed Apr 7 19:34:32 2010
;; MSG SIZE rcvd: 13

 

This is what I get:

Code:

mh1:~# dig ns smartracksolutions.info

; <<>> DiG 9.3.4 <<>> ns smartracksolutions.info
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 12909
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;smartracksolutions.info.       IN      NS

;; ANSWER SECTION:
smartracksolutions.info. 86393  IN      NS      [COLOR="Red"]ns1.smartracksolutions.info[/COLOR].
smartracksolutions.info. 86393  IN      NS      [COLOR="Red"]ns2.smartracksolutions.info[/COLOR].

;; Query time: 21 msec
;; SERVER: 213.133.98.98#53(213.133.98.98)
;; WHEN: Thu Apr  8 14:48:51 2010
;; MSG SIZE  rcvd: 77

mh1:~#

I guess ns1.smartracksolutions.info and ns2.smartracksolutions.info are your own servers (with ISPConfig on them), so you must create the A record for your subdomain in ISPConfig.

 

hello falko,

thanks so much. but why the output i got is so different from yours? confused.

in my ispconfig.smartracksolutions.info server (for ISPConfig2), the content of /etc/hosts file is as below:

127.0.0.1 localhost.localdomain localhost
192.168.123.102 ispconfig.smartracksolutions.info ispconfig
192.168.123.102 webmail.smartracksolutions.com webmail
192.168.123.102 ns1.smartracksolutions.info ns1
192.168.123.102 ns2.smartracksolutions.info ns2

in /etc/hostname, there is only one line "ispconfig.smartracksolutions.info"

I only have one server (ispconfigl.smartracksolutions.info for ISPConfig2) at the moment and both ns1.smartracksolutions.info and ns2.smartracksolutions.info are on this server (as shown in above /etc/hosts file). Is this ok? Otherwise, what should it do?

In ISPConfig2 web interface system, I create A record for webmail.smartracksolutions.com (webmail subdomain for smartracksolutions.com website domain) under DNS Manager. Is this what you mean? Otherwise, what should it be?

thanks.

 

I'm getting no answer for webmail.smartracksolutions.com:

Code:

mh1:~# dig webmail.smartracksolutions.com

; <<>> DiG 9.3.4 <<>> webmail.smartracksolutions.com
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 3281
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;webmail.smartracksolutions.com.        IN      A

;; Query time: 10 msec
;; SERVER: 213.133.100.100#53(213.133.100.100)
;; WHEN: Sun Apr 11 01:58:47 2010
;; MSG SIZE  rcvd: 48

mh1:~#

 

dear falko,

the MX records created under DNS Manager in ISPConfig2 web interface system are similar as below:

MX 10 ispconfig.smartracksolutions.info.
webmail MX 20 ispconfig.smartracksolutions.info.
MX 30 webmail.smartracksolutions.com.

i just changed other settings as well, e.g. ns1.smartracksolutions.info -> ispconfig.smartracksolutions.info, ns2.smartracksolutions.info -> ns0.smartracksolutions.info. you can test "dig webmail.smartracksolutions.com" later to see any difference.

thanks.

 

Did you create an A record for webmail.smartracksolutions.com?

 

hello falko,

just added A record for webmail.smartracksolutions.com, but not before. sorry.

 

dear falko,

i registered two domains smartracksolutions.com and smartracksolutions.info in Godaddy. in Godaddy system, for smartracksolutions.info, i added host summary "ispconfig.smartracksolutions.info" and "ns0.smartracksolutions.info" and add them as name server1 and name server 2 for both smartracksolutions.com and smartracksolutions.info. but under their Total DNS, there is nothing.

they look like as below:

Nameservers: (Last Update 4/11/2010)
ISPCONFIG.SMARTRACKSOLUTIONS.INFO
NS0.SMARTRACKSOLUTIONS.INFO

Total DNS: (Not hosted here)

as you know, the "ispconfig.smartracksolutions.info" and "ns0.smartracksolutions.info" are created under my own web hosting server, ispconfig.smartracksolutions.info. the web server and email server
etc. are all in the same server as well. but in Godaddy there is nothing under Total DNS, as stated in above.

i followed several Howtoforge documentations to setup/configure my ISPConfig2 web interface system for the domains, sites, user and email etc. at the moment, the email sending out is ok, but receiving doesn't work. from your experience/knowledge, how could i get this resolved?

your help is much appreciated.

thanks kindly.

 

hello falko,

for the smartracksolutions.com site created under ISPConfig2 web interface system, creat a User & Mail as below
......

Email Address: [email protected]
Username: web2_admin
Password: xxxxxxxx

......

login into squirrelmail with the login info of the above user & mail, sent an email from squirrlemail to my personal email [email protected]. in my [email protected] inbox, the received email is sent from [email protected]. but it is unsuccessful when reply from [email protected] to [email protected].

the /etc/hostname has only one line "ispconfig.smartracksolutions.info".

why there are 2 email addresses created (but with different domains - smartracksolutions.com and smartracksolutions.info) for one user & mail? how to solve the problem?

thanks,
david su