Empty mails after update to 2.0.7

Discussion in 'Installation/Configuration' started by maxx, Aug 16, 2005.

  1. maxx

    maxx ISPConfig Developer ISPConfig Developer

    After update I get totally empty emails from time to time to my email account. Sender, receiver, subject and body are all empty, what is this?

    - Maxx
  2. till

    till Super Moderator Staff Member ISPConfig Developer

    There is nothing updated in this part of the software. Try to disable mailscan.

  3. maxx

    maxx ISPConfig Developer ISPConfig Developer

    Empty mails

    Took spam, av, mailscan off.
    Put it back on.. Still have this problem so I cant use them now. And this happened after update.

    - Maxx
  4. till

    till Super Moderator Staff Member ISPConfig Developer

    Deactivate only mailscan as described in the other posts not spamfilter and antivirus.
  5. maxx

    maxx ISPConfig Developer ISPConfig Developer

    Did that.

    Did that. It comes from spamfilter or antivirus. Havent tested that yet.
  6. till

    till Super Moderator Staff Member ISPConfig Developer

    Ok, please try this, if it is spamassassin that makes these errors:


    The ISPConfig comes with SpamAssassin, but without the Perl modules needed by
    SpamAssassin. Run the following command after the installation of the ISPConfig:


    If errors appear you have to install some Perl modules.

    perl -MCPAN -e shell
    install HTML::parser
    install DB_File
    install Net::DNS (when prompted to enable tests, choose "no")
    install Digest::SHA1

    To leave the Perl shell type




    does not return any error everything is fine. You can then leave SpamAssassin by typing
    " CTRL + c".
  7. maxx

    maxx ISPConfig Developer ISPConfig Developer


    When I did /home/admispconfig/ispconfig/tools/spamassassin/usr/bin/spamassassin
    it doesnt say or do anything.. or report any errors. So i guess its okay.

    - Maxx

    Now I found out. Its the antivirus that does this problem. Can I fix somehow?

    - Maxx
    Last edited: Aug 19, 2005
  8. brt

    brt New Member

    same problem here, totally empty emails, no sender, no subject, no mailheaders (!?)

    how did you know it has something to do with antivirus ?
  9. falko

    falko Super Moderator ISPConfig Developer

    Any errors in your mail log? Have you tried to disable Mailscan and/or Antivirus in ISPConfig?
  10. brt

    brt New Member

    problem still exists

    yes the problem still exists when Mailscan is disabled, and no there are no errors in the mail-log.

    a quick comparison of date/time of an empty email with the logfile showed that at this moment no email was incoming at all. all i could see in the maillog at this time was popfetching of this client.
  11. falko

    falko Super Moderator ISPConfig Developer

    Do these emails arrive at fixed times, or do they come randomly? I'm thinking it might be a cron jog or some other process that's sending them...
  12. brt

    brt New Member

    empty emails - problem still exists

    the email-file is empty:
    -rw------- 1 office1 web11 0 2008-03-27 12:43:56.000000000 +0100 /var/kunden/web11/user/office1/Maildir/new/1206618236.19315_0.nibbler

    but there was an email incoming at this time:

    Mar 27 12:43:50 localhost postfix/cleanup[19207]: 775FB4B46F: message-id=<25A78EEF.D000CAD3@*****.com>
    Mar 27 12:43:50 localhost postfix/qmgr[4917]: 775FB4B46F: from=<****@****.com>, size=57728, nrcpt=1 (queue active)
    Mar 27 12:43:56 localhost postfix/local[19209]: 775FB4B46F: to=<office1@mail.*****.com>, orig_to=<****@****.com>, relay=local, delay=5.5, delays=0.09/0/0/5.5, dsn=2.0.0, status=sent (delivered to command: /usr/bin/procmail -f-)
    Mar 27 12:43:56 localhost postfix/qmgr[4917]: 775FB4B46F: removed

    and yes, mailscan is disabled.

    this is the .procmailrc for this user:


    ## INCLUDERC=/var/kunden/web11/user/office1/.quota.rc
    ## INCLUDERC=/var/kunden/web11/user/office1/.local-rules.rc
    ## INCLUDERC=/var/kunden/web11/user/office1/.html-trap.rc
    ## INCLUDERC=/var/kunden/web11/user/office1/.autoresponder.rc
    # ***SPAM*** -> SPAM Ordner
    * Subject:.*\*\*\*SPAM\*\*\*.*

    hmmm, the users already get confused,
    how can they be sure that they recieve all emails?
  13. falko

    falko Super Moderator ISPConfig Developer

    I see that you've disabled the user prefixes (e.g. web1_...). Maybe this is the problem?

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