i can't ftp with my ftp_user but it is exist on the database

I can only ftp with my shell user but not ftp_user even if i see it is replicate from the panel and also exist on ftp_user table on dbispconfig ...???? can anyone help ???

 

Thanks Till

This is part of the debug log when try to ftps with user username ... i believe this is from pure-ftpd debug log when enabled.

www-host pure-ftpd: ([email protected]) [INFO] New connection from x.x.x.x
Sep 15 01:25:02 www-host pure-ftpd: ([email protected]) [DEBUG] Command [auth] [TLS]
Sep 15 01:25:02 www-host pure-ftpd: ([email protected]) [INFO] SSL/TLS: Enabled TLSv1/SSLv3 with DHE-RSA-AES256-SHA256, 256 secret bits cipher
Sep 15 01:25:02 www-host pure-ftpd: ([email protected]) [DEBUG] Command [user] [username]
Sep 15 01:25:02 www-host pure-ftpd: ([email protected]) [DEBUG] Command [pass] [<*>]
Sep 15 01:25:02 www-host pure-ftpd: ([email protected]) [INFO] PAM_RHOST enabled. Getting the peer address
Sep 15 01:25:09 www-host pure-ftpd: ([email protected]) [WARNING] Authentication failed for user [username]
Sep 15 01:25:09 www-host pure-ftpd: ([email protected]) [INFO] Logout.

 

Actually i remove that in the config interface page as attached on the picture