imap issue

Discussion in 'Installation/Configuration' started by Waqas Saeed, Sep 5, 2024.

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  1. Waqas Saeed

    Waqas Saeed Member

    Most of the domain names are having this issue. This is the screenshot from a different Mac email client. The webmail (roundcube) works fine. no issue.
    - Apple Mail doesn't recognise mail.my-domain.com or other domain names if added as a POP or IMAP.
    upload_2024-9-5_17-31-1.png
    Log
    Code:
    2024-09-05T12:17:01.061469+00:00 server postfix/submissions/smtpd [1085715]:
    itpd [1085715]: SSL_accept error from unknown [116.90.97.2491: lost connection
    
    The client is also trying to use it on CRM that has the option of TLS/SSL/None. Not working either.
     

    Attached Files:

  2. till

    till Super Moderator Staff Member ISPConfig Developer

    This indicates that you are using the wrong IMAP server name in the settings of your mail client. The correct name is the hostname of your server (server.....) and not a subdomain of the email domain like mail..... See here for how to configure your email client correctly: https://www.howtoforge.com/ispconfig-email-account/
     
  3. Waqas Saeed

    Waqas Saeed Member

    TLS/SSL is supported? if using server1.my-server.com
     
  4. till

    till Super Moderator Staff Member ISPConfig Developer

    Yes of course, see the link I posted. Your whole issue is that you entered the wrong server name in the mail client.
     

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