Issues updating from Ubuntu 18.04 to Ubuntu 20.04

I followed the instructions in the guide and updated ISPConfig. It completed successfully when I took the defaults on the prompts. I ran ispconfig_update.sh --force, took all the default prompts, and that completed with no apparent errors. However, I'm still getting a blank screen when I try to bring up the ISPConfig interface.

 

That is correct - port 8080 is an issue. Apache is listening:

I primarily use Firefox, but have tried it with Chrome and incognito mode as well. I have also cleared the browser cache.
Here's what the browser console says. The screen is completely blank, with no errors displayed.

 

For what it's worth, I can access phpmyadmin by browsing to https://fileserver:8081/phpmyadmin - and it works quite well.
If I try connecting to ISPConfig by browsing to https://fileserver:8080/ispconfig, I get a 404 error - the url is not found on the server.
The URL I used to use was: https://fileserver:8080/login/, but that doesn't work either - I get a blank screen.

 

I browsed to https://fileserver:8080/ispconfig, got a 404 - not a 500 for some reason - and this was the tail end of the error log.

 

Is there any hope for fixing ISPConfig? I made a clean installation on another hard drive, starting completely from a new 20.04 server installation and following everything in the guide. Everything seems to work, but of course the configuration is empty and all my files and emails are on the other server. I've tried to go through the configuration files and everything *seems* to be the same. The apache configuration files are the same. Apache serves Roundcube and Phpmyadmin fine - it just won't serve ISPConfig.
Any suggestions on where to go from here?
Thanks,
Bob

 

Strange indeed because it likes something is blocking your port 8080 as it works just fine for port 8081.

Personally I am not sure ISPConfig needs fixing since my upgrades all went just fine and I guess many others went fine too.

From what I can see from your logs in your newly built server, it seems you only have self-signed ssl, you got your python version mismatched, and may be wrong php version on your cli, so my question is: did you use the ISPConfig official tutorial with automatic installation script or others?

I am going to do some new installations of Ubuntu 20.04 servers soon and though I doubt I will be facing with the same problems, but I will report them here anyway.

 

Ahrasis, that wasn't the NEW server, those were the errors from the Apache log on the old server.

Bob

 

Till,
Here's the PHP version:

Code:

php --version
PHP 7.4.3 (cli) (built: Aug 13 2021 05:39:12) ( NTS )
Copyright (c) The PHP Group
Zend Engine v3.4.0, Copyright (c) Zend Technologies
    with Zend OPcache v7.4.3, Copyright (c), by Zend Technologies

I've attached the output of the test script.
Thanks for the help!
Bob

 

And here's the Linux kernel version:
Linux fileserver 5.4.0-84-generic #94-Ubuntu SMP Thu Aug 26 20:27:37 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux
And the version of Ubuntu:

Code:

lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description:    Ubuntu 20.04.3 LTS
Release:        20.04
Codename:       focal

 

An error repeated over and over is this:

Code:

require_once(): Failed opening required '../lib/config.inc.php' (include_path='.:/usr/share/php') in /usr/local/ispconfig/interface/web/index.php on line 31

If it's looking for it in /usr/share/php/lib - then yes, that path doesn't exist. There is no lib folder in /usr/share/php.
If it's looking for config.inc.php in /usr/local/ispconfig/interface/lib - it should be able to find that - it is there.
I've attached the Apache error log.


Thanks,
Bob

 

Till, after executing those commands, I'm still getting a blank screen - no login prompt.

 

It should be able to read the file:


I went all the way back to /usr and worked my way down to the interfaces folder, and none of the folders are symlinked anywhere along the way.



I've attached copies of both files.
Thanks,
Bob

 

It seems to have no problems reading the file:

Code:

root@fileserver:/srv/samba/bob/1Scans# sudo -u ispconfig cat /usr/local/ispconfig/interface/lib/config.inc.php | more
<?php
/*
Copyright (c) 2007 - 2013, Till Brehm, projektfarm Gmbh
All rights reserved.

Redistribution and use in source and binary forms, with or without modification,
are permitted provided that the following conditions are met:

    * Redistributions of source code must retain the above copyright notice,
      this list of conditions and the following disclaimer.
    * Redistributions in binary form must reproduce the above copyright notice,
      this list of conditions and the following disclaimer in the documentation
      and/or other materials provided with the distribution.
    * Neither the name of ISPConfig nor the names of its contributors
      may be used to endorse or promote products derived from this software without
      specific prior written permission.
<and so forth>
.

Code:

root@fileserver:/usr/local/ispconfig# update-alternatives --display php-cgi
php-cgi - auto mode
  link best version is /usr/bin/php-cgi7.0
  link currently points to /usr/bin/php-cgi7.0
  link php-cgi is /usr/bin/php-cgi
  slave php-cgi.1.gz is /usr/share/man/man1/php-cgi.1.gz
/usr/bin/php-cgi7.0 - priority 70
  slave php-cgi.1.gz: /usr/share/man/man1/php-cgi7.0.1.gz