Let's Encrypt SSL box won't stay checked

Thanks EasiStudio.

 

I still have this problem with Let's Encrypt. I have spent the last week making sure all DNS settings are correct for all sites set up in ISPConfig and they now report with no errors when checked from mxtoolbox.com and similar. When I try and enable Let's Encrypt on any of the sites, an error is returned in the system log:
e.g. Let's Encrypt SSL Cert for: turuncwalks.com could not be issued.
There are no further details provided. How can I find out what error message is being returned from Let's Encrypt? Is there anything else that could be causing Let's Encrypt to fail (e.g. ISPC settings)?
Thanks.
Cliff

 

Hi Till,
I haven't ruled out using the paid support but I want to understand what the problem is first.
Thanks,
Cliff

 

Hi Till, thanks for your helpful reply. There is nothing in the Let's Encrypt logs associated with this problem. Is there any way of testing that LE is installed properly? Or is there a way of viewing the response from LE that is causing the failure?
Thanks.

 

Thanks Till. I have confirmed that nothing is being written to the Letsencrypt log files when I try and create a certificate. Does this meant LE is not installed properly? The only thing in the /etc/letsencrypt folder was a file called options-ssl-apache.conf. I renamed this but I still get the same problem. Cliff

 

Thanks Till. it looks like the LE call is being issues but rejected by LE - there is nothing in here that helps identify the problem:

Code:

30.11.2016-11:03 - DEBUG - Calling function 'check_phpini_changes' from plugin 'webserver_plugin' raised by action 'server_plugins_loaded'.
30.11.2016-11:03 - DEBUG - Found 1 changes, starting update process.
30.11.2016-11:03 - DEBUG - Calling function 'ssl' from plugin 'apache2_plugin' raised by event 'web_domain_update'.
30.11.2016-11:03 - DEBUG - Calling function 'update' from plugin 'apache2_plugin' raised by event 'web_domain_update'.
30.11.2016-11:03 - DEBUG - Create Let's Encrypt SSL Cert for: turuncwalks.com
30.11.2016-11:03 - DEBUG - Let's Encrypt SSL Cert domains: turuncwalks.com --domains www.turuncwalks.com
30.11.2016-11:03 - WARNING - Let's Encrypt SSL Cert for: turuncwalks.com could not be issued.
30.11.2016-11:03 - DEBUG - Writing the vhost file: /etc/apache2/sites-available/turuncwalks.com.vhost
30.11.2016-11:03 - DEBUG - Writing the PHP-FPM config file: /etc/php/7.0/fpm/pool.d/web7.conf
30.11.2016-11:03 - DEBUG - Calling function 'restartPHP_FPM' from module 'web_module'.
30.11.2016-11:03 - DEBUG - Restarting php-fpm: systemctl reload php7.0-fpm.service
30.11.2016-11:03 - DEBUG - Apache status is: running
30.11.2016-11:03 - DEBUG - Calling function 'restartHttpd' from module 'web_module'.
30.11.2016-11:04 - DEBUG - Restarting httpd: systemctl restart apache2.service
30.11.2016-11:04 - DEBUG - Apache restart return value is: 0
30.11.2016-11:04 - DEBUG - Apache online status after restart is: running
30.11.2016-11:04 - DEBUG - Processed datalog_id 758
30.11.2016-11:04 - DEBUG - Remove Lock: /usr/local/ispconfig/server/temp/.ispconfig_lock
finished.

 

Thanks to everyone who contributed to this thread - it is much appreciated. I am pleased to report that my problem has been fixed by Florian at Schaal IT. It seems there was a misconfiguration in the LE installation. The service provided by Schaal IT was excellent - very fast and very effective. I don't normally like paying for services like this but for a few Euros Florian has saved me hours of wasted time.