Need help to customer...

Discussion in 'Installation/Configuration' started by rGizmo, Nov 3, 2005.

  1. rGizmo

    rGizmo New Member

    Hello all, I decided to join the forum as I am very curious about your response!

    Sorry for my English... :rolleyes:

    I'm use ISPConfig as customer, and man, who gave me hosting also gave me only login an pass for my account, an said: "Do what you need...".

    For the certain reasons I cannot ask to him a question....

    Before that I have bought the domain for my future site and have adhered NS to this hosting.

    Now I want, that my site worked :D

    In ISPConfig I create the new user and I upload to FTP account needed files, but at visit to site time stands out a "DNS Error"... :(

    I can give a login and the password from a account, may somebody can help...
     
  2. till

    till Super Moderator Staff Member ISPConfig Developer

    If you do not have an admin or reseller account, you cannot change the DNS settings. You have to ask the guy who sold you the account to do that for you.
     
  3. falko

    falko Super Moderator ISPConfig Developer

    You have to point the DNS records for the domain to the ISPConfig server.
     
  4. sushestvo

    sushestvo Member

    where all domains are?
    i want to totally erase his account from the server and re-create everything.
    What steps should I perform towards this goal?
     
  5. till

    till Super Moderator Staff Member ISPConfig Developer

    Delete the site, wait about one minute to let the system write the config files and then empty the recycle bin. Go to the DNS Manager and delete the primary DNS record for the domain there too and empty the recycle bin a minute later.
     
  6. sushestvo

    sushestvo Member

    i never got his MAIL to work for some reason...
    i get mail on my own domain, but he doesn't - more interesting - no error message comes back...
    his domain is in local-host-names just like mine
    any idea why he doesn't get anything?

    PS: my local-host-names file for postfix keeps killing one entry i put there for my server, why?
     
  7. till

    till Super Moderator Staff Member ISPConfig Developer

    Did you have a look in the maillog. Did the email arrive at your server?
     
  8. falko

    falko Super Moderator ISPConfig Developer

    You have to make manual entries in that file below the line
    Code:
    #### MAKE MANUAL ENTRIES BELOW THIS LINE! ####
    , otherwise your changes will be overwritten by ISPConfig!
     
  9. sushestvo

    sushestvo Member

    till,
    where is log for such things?
    falko,
    thanks, that would explain it :D
     
  10. till

    till Super Moderator Staff Member ISPConfig Developer

    All the logs are in the directory /var/log. The maillog is named mal, mail.log or mail.info depending on your linux distribution.
     

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